What are the responsibilities and job description for the Customer Onboarding Specialist position at SpotHopper?
Who we are:
SpotHopper is the fastest growing tech startup in Milwaukee, with over 2000 customers and more than doubling every year! We dream big. We love food. We break things so we can put them back together better than before. Having launched in 2015, SpotHopper has quickly become the leading all-in-one marketing platform for restaurants with thousands of customers across the country.
Who we're looking for:
Our account management team is the backbone of the company, ensuring that all of our thousands of customers are happy, see value in the service and most importantly see a ton more revenue! We're looking for new team members who are friendly, high empathy and high energy. And if you're a foodie that's plus, since all of our customers are bars and restaurants! The perfect job for recent college grads to get into tech and begin their career.
What you'll do:
- Handle all aspects of the onboarding process for 10-15 new customers each month
- Conduct demos of the platform and answer questions
- Handle inbound emails/tickets from your customers
- Schedule photoshoots
- Work with the customer and the design team on their new websites
What we offer:
- Full time
- $25.00 an hour (hourly rate commission)
- Ability to earn bonuses for achieving certain metrics
- Health Insurance
- Unlimited free coffee, espresso, lattes and snacks
- Fun games for extra incentives and cash bonuses
- Relaxed, casual yet energetic startup environment
Job Type: Full-time
Pay: $25.00 per hour
Shift:
- Day shift
Application Question(s):
- Please provide a link to your LinkedIn profile, thank you!
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $25