What are the responsibilities and job description for the Service Desk Specialist I position at Spring Venture Group?
Company Description
As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being.
Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!
Job Description
The Service Desk Specialist I is responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and timely resolving or escalating issues as they arise.
The essential duties for this role include, but are not limited to:
As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being.
Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!
Job Description
The Service Desk Specialist I is responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and timely resolving or escalating issues as they arise.
The essential duties for this role include, but are not limited to:
- Provide technology resources to support the onboarding of all new employees.
- Monitors ticketing system to ensures timely resolution of problems while ensuring that customers are satisfied
- Ensures that status of tickets and project tasks are kept up to date.
- Track, route and redirect problems to the correct resources
- Walk customers through problem solving process where appropriate
- Accurately communicates pertinent information.
- Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.
- Recommends procedure modifications and or improvements to increase the efficiency of the organization.
- The employee must be available to work on-site at the downtown Kansas City headquarters between the hours of 7am-5pm CST.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include Close vision, Distance vision, Color vision, Peripheral vision and Ability to adjust focus.
- While performing the duties of this job, the employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; or hear and taste or smell. The employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.
- IT background
- Customer service skills
- Able to problem solf and resolve issues independently
- Self-starter
- Competitive compensation Medical, Dental and Vision benefits after a short waiting period
- 401k matching program
- Generous paid time off program with an additional company break during the holidays
- Annual Volunteer Time Off (VTO) and a donation matching program
- Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition
- Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career
- Diverse, inclusive & welcoming culture
- Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans
