Account Manager, Mid-Market

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Following the recent acquisition of SupplyPike, a leading provider of invoice deduction management and prevention solutions, we’re excited to add an Account Manager, Mid-Market to our team.

Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!    

Position Summary:     

Our client relationships are our top priority. We are looking for a dedicated and personable Account Manager to maintain our clients' accounts, serve as a customer liaison, and drive expansion opportunities and revenue. The Account Manager role will work alongside both the Sales and Customer Success teams. The Account Manager is responsible for forming strong relationships with our customers, ensuring customer satisfaction and business objectives are met, and identifying strategic opportunities to retain and expand the customer's business within SupplyPike's suite of products.

Key Responsibilities: 

• North Star Metric will be to drive customer retention and expansion (NDR and Expansion ARR).
• Develop a deep level of understanding of SupplyPike products to provide support as well as identify opportunities for growth.
• Build and strengthen client relationships to achieve long-term partnerships.
• Overseeing customer account management, including:
• Negotiating expansion and renewal contracts and agreements to maximize profit.
• Maintain accurate client records and keeping track of any contract updates and renewals.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with sales and customer success teams to retain existing customers and identify growth opportunities.
• Work closely with customer decision-makers and stakeholders to ensure business objectives are being met and renewal conversations are successful.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Work closely with internal stakeholders to ensure clear alignment of goals and expansion strategies.

Location:    

This role is a hybrid position, based out of our SupplyPike office in Rogers, AR, or open to current SPS Commerce employees. Our team #SucceedsTogether through collaboration in office with the flexibility to work remotely.

Required Qualifications: 

• Bachelor’s degree AND 5 years of relevant work experience OR equivalent education & experience, with 3 or more of the years in quota-carrying sales experience
• Professional experience in a B2B SaaS sales role or related field.
• CPG and/or Supply Chain industry experience is a plus.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Able to build deep relationships with new people on a regular basis and understand their business challenges.
• Analytical background and love for using data to drive decisions.
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills.
• Excellent listening, negotiation, and presentation abilities.
• Good attention to detail and organizational skills.
• Proficiency with common customer success and customer relationship management software, such as HubSpot.

What We Offer:    

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.