What are the responsibilities and job description for the Contract: Operations Support Analyst // Mechanicsville, VA position at ST Global LLC?
USC/GC Only
- Strong understanding of computer systems, including hardware and software and networks.
- Excellent analytical abilities to identify, diagnose and resolve customer call and email issues.
- Strong problem-solving abilities with skills in analyzing and resolving technical issues.
- Correctly log and escalate queries in the incident management system.
- Monitor open issues, keep users informed of status.
Job Type: Contract
Pay: $34.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Help Desk Support: 3 years (Preferred)
- Software troubleshooting: 3 years (Preferred)
Work Location: In person
Salary : $34
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