What are the responsibilities and job description for the Medical Front Office Supervisor position at St. Joseph's Ear, Nose, Throat & Allergy Clinic?
Are you looking for a great schedule (no weekends, off early on Fridays!), a fun team, and excellent benefits? Join us at St. Joseph's Ear, Nose Throat & Allergy Clinic!
Role Overview:
We are seeking a highly-motivated and energetic Front Desk Supervisor to join the team at our fast-paced Otolaryngology practice. If you're dependable, a hard-working team player, have excellent patient-centered customer service skills, with a proven track record of supervisory experience and excellent leadership skills, we want you!
Duties include:
- Training and mentor PSC staff.
- Ensure staff maintains excellent customer service and patient care.
- Oversee staff schedules, PTO requests and sick time.
- Assist management in hiring, disciplinary actions, etc.
- Resolve customer complaints.
- Develop processes for the front desk team.
- Liaison between the medical staff and billing department to ensure accuracy of policies and procedures.
- Greeting patients, answering phones, scheduling appointment.
- Insurance verification, collect copays and patient balances.
- Assist with authorizations, referrals, filing, etc.
Qualifications:
- Minimum 2 years’ experience in a supervisor position.
- Leadership skills.
- Excellent communication skills and ability to work in a team-based environment.
- Candidates must be able to work in both our Post Falls and Coeur d'Alene locations.
- Prior experience with NextGen PM & EHR and Epic preferred.
- Working knowledge of CPT, HCPC, ICD-10 and experience with insurance payers is a bonus.
Our physicians and staff are dedicated to providing the highest quality of ear, nose, throat, allergy and audiology care with compassion and concern for patient's well-being.
We offer a great work environment with competitive wages and a comprehensive benefits package!
Job Type: Full-time
Pay: $24.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Ability to Commute:
- Coeur d'Alene, ID 83814 (Required)
Ability to Relocate:
- Coeur d'Alene, ID 83814: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $32