Sales and Service Coordinator

Starrett-Bytewise Measurement Systems is a growing company that designs and builds precision, laser-based, non-contact measurement equipment. We are seeking qualified individuals for a Sales and Service Coordinator position working from our office in Columbus, GA.

Essential Functions:
Coordination:

• Works with the Sales and Product teams to drive activities related to revenue generation including managing and tracking quotes ensuring appropriate follow-ups are made.
• Administer the Bytewise Maintenance Agreement Program. Provide quotes, track program membership, send reminders and renewals, and ensure overall success and growth of the program.
• Oversee the RMA process including issuing return authorizations, tracking in-bound shipments, timely repair evaluation, and providing repair quotes to the customer.
• Receives and processes incoming purchase orders to ensure accuracy and completeness. Conducts follow-ups with sales team and customers to answer open questions. Ensures all pre-production activities are completed within specified timelines.
• Maintains the sales order backlog and adjusts shipping timelines based on input from the Site Leader, Production Manager, and Product teams.
• Works directly with the Global Sales Manager on the administrative requirements of the CRM tool. Ensures accuracy, timely reporting, and funnel management activities.
• Works directly with the Product Teams on the service side of the CRM tool. Ensures timely ticket closure, escalates priority as necessary, and improves customer responsiveness.
• Provide quotes to the customer for basic spare and replacement part requests.
• Oversee the scheduling and logistics of demo equipment movement.
• Oversee the scheduling of on-site service and ensure all open requests are completed.
• At the direction of the Global Sales Manager, coordinate all bookings, logistics, and pre-show activities for various global trade shows.
• At the direction of the Global Sales Manager and in coordination with corporate marketing, provide materials for Bytewise marketing efforts.
• Maintain oversight of customer provided samples including sample processing, sample tracking, and sample returns.

Communication:

• Handle all incoming phone calls and sales/service related email traffic. Appropriately route calls to the sales, engineering, and service groups. Ensure email requests are responded to and closed in a timely manner.
• Respond to all inquiries regarding shipping timelines, order status, and pre-shipment notification and logistics coordination.

Administration:

• Will be responsible for accuracy and correctness of multiple tracking tools in our CRM and ERP.
• Liaison with customers in a prompt and professional manner.
• Other duties as assigned, at times may assist with our accounting or logistics teams.
• Must maintain a valid driver’s license and passport.
• Excellent spoken and written English is required, other language skill is beneficial.

Work Environment:
Job will almost always be performed in an office environment using a computer or phone for most tasks. Infrequently, this role will require work at a trade show or a customer’s manufacturing facility. The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of this job, would frequently be required to maintain a stationary position and operate a computer or phone.
• When in our workshop or at a customer’s site, must be able to move through an industrial facility, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Must be able to have manual dexterity to operate equipment and tools required on the job.

Candidate should have strong multi-tasking ability and be comfortable prioritizing competing demands. The right candidate will be detail oriented, and have strong interpersonal, organizational, and communication skills. Experience in an administrative role for a manufacturing company is a plus. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. Visa sponsorship for this position is not available at this time.

Education: Associates or Bachelor’s Degree is preferred. 2 years of inside sales or similar administrative experience would be considered in lieu of a degree.

Salary: Commensurate with education, experience, and skill set.

Benefits: Includes 401-k with employer matching, health and disability insurance plan, profit sharing, etc.

Travel: Less than 10%. Occasional trips for trade shows or specific customer visits may be required.

Start Date: Negotiable.

Starrett-Bytewise is a division of The L.S. Starrett Company. Our product line can be seen at www.starrett.com/bytewise