State Bank of Herscher Customer Service Representative I

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Career - Teller - Team Oriented - Customer Service - Banking

Organization Overview:

The State Bank of Herscher was chartered in 1902 by a group of residents who understood what a local bank meant for the well-being of their community. The growth that we have experienced since that time has allowed us to move to our present location in Herscher as well as expand to Limestone. State Bank of Herscher is built on the principle of offering the best banking and lending products while providing superior customer service. State Bank of Herscher is a subsidiary bank of Foresight Financial Group, Inc.

Position Summary:

The Customer Service Representative at State Bank of Herscher is responsible for ensuring customer transactions are handled in a prompt, professional manner, following company policies and procedures.

Primary Responsibilities:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Using Teller Capture, records and balances currency, coin, and checks in cash drawer, and periodically thru the day trial balances the drawer to ensure accuracy.

• Completes necessary tasks to open and close the bank, with an officer present.
• Provides support to new employees, answering questions and directing to resources.
• Process check orders.
• Process mail and night drop transactions.

• Put postage on mail and prepare for taking to the Post office or carrier pickup, as applicable and other administrative office support, as needed.
• Prepare, empty, and deliver contents of courier bag that is received daily.
• Exercises dual control for night deposit transactions, vault, and quarterly check audits.

• Count and balance ATM funds and balance coin machine, as assigned.
• Prepare money, as needed, for onsite ATMs, as assigned.
• Accepts and processes all types of loan payments and approved loan advances.
• Handles a variety of miscellaneous products and services, including cashier’s checks, property tax payments, license stickers, gift cards, and Merchant Bucks as applicable.

• Completes training courses with passing grade by scheduled due date.
• Answers phones and assists customers.
• Roll and tray coin, as needed.
• Process and verify currency order from Federal Reserve.
• Scanning as needed.

• Balancing the vault, coin machine, as assigned.
• Maintain knowledge of the bank’s products and services and communicating them with customers to meet their needs
• Follow branch opening procedures, as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Customer Service: Greets customers promptly and courteously; Provides efficient and accurate customer service; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks accurately.

Interpersonal: Interact with others positively and build relationships with internal and external customers.

Adaptable: Able to change approach or method to best fit the situation, deal with frequent change, delays, or unexpected events.

Communicator: Effective written and oral communication skills, speaking clearly, effectively listening, and clearly writing.

Technical: Basic knowledge of PC Usage, Microsoft Internet Explorer, Outlook, Word and Excel. Basic knowledge of banking products, services, policies, procedures and regulations.

Physical Demands and Work Environment:

This position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. Occasional lifting of 25-50 pounds may occur. The physical demand described here are representative of those that must be met by staff to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this position, the employee is regularly required to sit or stand for extended periods of time.

Performance Standards:

Balance cash drawer each day in compliance with the bank offage policy.

Complete other responsibilities and/or reports, as assigned, accurately and by established deadline.

Performance Weightings:

30% Competencies

70% Position Performance Standards and Personal Goals

Qualifications:

HS Diploma or equivalent required. Previous customer service and/or cash handling experience preferred. This position may require a work schedule that includes one or both branches.