QUALITY MANAGER

Description

POSITION SUMMARY:  

The Quality Manager position is a support function for sales, purchasing, and operation departments and ensuring that our customer receives the highest quality product through the consistent application of our established quality management system.  

ESSENTIAL FUNCTIONS: Include but are not limited to the following:  

• ​​Responsible for the oversight and management of the SteelSummit LaVergne’s Quality Management System and the third-party registration process. 

• ​ ​Responsible for managing and coordinating all Internal and External (Customer and Third Party) audits as well as providing technical support for all ISO 9001:2015 and IATF 16949:2016 QMS related activities. Work with other plant Quality Managers to maintain and update our Process Flow Maps, Control Plans, and FMEAs, as necessary. 

• ​ ​Responds to all customer complaints and rejections. This includes the collecting of samples, visiting customers for review and sales support, determining disposition of material in question, and initiating claims to the Suppliers for any rejections resulting from nonconforming material.  

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• ​Manages all in-house/outside processor rejects related to Supplier defects. This includes the coordination of all documentation needed to aid in the Supplier claim process, such as samples, pictures, inspection reports, and incoming receiving reports regarding nonconforming material. The Quality Manager is responsible for the timely disposition of defective material & corrective actions. 

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• ​Assist Sales, Operations and Purchasing with any customer complaints and or quality related issues, including corrective actions requested by customers.  Also assist all departments with internal corrective action techniques and follow through.  Quality Manager will track both internal and external corrective actions. 

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• ​Produce reports for monthly Quality Council Meetings consisting of Internal, External rejects, Material Holds, Corrective Actions, and On-time Delivery. 

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• ​Manage all material placed on hold for any quality reasons and ensure timely disposition. 

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• ​Manage Outside Processors concerning quality rejections, corrective actions and auditing their Quality System to ensure products produced meet SSH’s & our customers specifications/expectations. 

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• ​Review all material discrepancies found at time of receipt meets purchase order requirements. 

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• ​Review and approve material cross-applications as needed. 

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• ​Review and approve new/revised Customer Part Specifications (CPS) 

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• ​Submit PPAP’s and IMDS request as required by customers. 

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• ​Submit Conflict Materials form as required by customers. 

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• ​Submit NAFTA Certificate of Origin as required by customer. 

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• ​Witness trial orders for new customers & new suppliers run at SSTN and/or Outside Processors. Also, witness initial orders run at a new Outside Processor. 

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• ​Manages and directs plant quality staff including training and development to achieve Company goals and objectives.  

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​​ EXPERIENCE AND EDUCATION: 

Bachelor’s degree (B.S.) in metallurgy or three to five years of quality / metallurgy related experience and/or training in the steel processing industry is required. 

QUALIFICATIONS:   

To perform this job successfully, an individual must have practical experience with carbon steel specifications such as ASTM and SAE Industry Standards. Knowledge of JIS Standards with emphasis on Nissan, Honda, and Toyota is also necessary.  

Additional knowledge of Aluminum and Stainless is a plus.  

Strong background in the application & auditing of ISO 9001 and IATF 16949 Quality Systems. Must have exceptionally good Problem-Solving skills. Additional background in Lean manufacturing techniques is also a plus.  

WORKING CONDITIONS:    

This work site is in the plant.  The plant is on one level, accessible directly from the parking lot.  Riding cages for overhead cranes are accessible by ladders; there are stairs in the rail pit. There are seasonal variations in temperatures from 60 to 95 degrees; some exposure to diesel fumes as trucks move through the plant; noise level varies depending on number of machines in operation.  Potential hazards include cuts and crush injuries.  

SUPERVISION AND CO-WORKERS/ATTENDANCE REQUIREMENTS:   

Supervision and/or co-worker assistance available at all times.  Attendance is monitored. Unscheduled absences may result in failure to meet customer requirements due to insufficient staffing.  

Qualifications