OUTREACH SERVICE COORDINATOR I

Service Coordinator – Outreach
Location: Sacramento, CA
Reports To: Program Manager/Director of NorCal Programs
Hours: Full-Time (40 hours/week)
Classification: Hourly

Requisition Number: 1581

About Step Up:
Step Up on Second is a nationally recognized nonprofit mental health and housing provider. We are committed to promoting hope, wellness, and recovery through innovative programs and services.

We are seeking a compassionate and driven Service Coordinator – Outreach to join our Community Outreach Services Program. This program, in partnership with the City of Sacramento Department of Community Response (DCR), provides critical outreach, engagement, and case management services to unhoused community members experiencing homelessness across all City Council Districts.

Position Summary:
The Service Coordinator – Outreach is an integral part of the Community Outreach Services team, responsible for providing street outreach, case management, and stabilization services. This position requires a deep commitment to the Housing First and Harm Reduction models to address the unique needs of individuals experiencing homelessness and help them achieve stability and self-sufficiency.

Key Responsibilities:

Direct Service and Support:

• Engage with unhoused individuals to build trust and assess service needs.
• Address immediate needs, such as crisis intervention, medical attention, emergency shelter, and basic necessities.
• Link individuals to housing, health, and financial resources in collaboration with community partners.
• Assist members in obtaining vital documents (e.g., ID cards, SSI cards, birth certificates).
• Provide transportation to facilitate stabilization efforts.
• Collaborate with other local outreach teams to coordinate services and events.
• Maintain compliance with program and funder requirements, including case documentation and file maintenance.

Documentation and Data Collection:

• Administer assessment tools like the VI-SPDAT to determine service needs.
• Complete intake and enrollment documentation in electronic health record systems (e.g., Welligent, Clarity, HMIS).
• Maintain case notes in GIRP format (Goals, Intervention, Response, Plan) and develop SMART service plans (Specific, Measurable, Achievable, Relevant, Time-bound).
• Track member progress and ensure timely data entry into required systems.

Skills and Abilities:

• Knowledge of mainstream benefits, Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction.
• Strong time management skills and ability to balance direct service with administrative responsibilities.
• Ability to engage individuals experiencing homelessness and build meaningful, trust-based relationships.
• Collaborative team player with a proactive, solution-focused approach.
• Commitment to promoting safety for oneself and team members during outreach activities.

Qualifications:

• Bachelor’s degree preferred.
• Experience in public housing, property management, or social services with public funding sources.
• Strong computer skills, including proficiency in Microsoft Office (especially Excel).
• Valid California driver’s license, clean driving record, and reliable transportation (mileage reimbursement provided).

Physical Requirements:

• Regularly required to sit, talk, and hear, with frequent walking, balancing, stooping, and crouching.
• Occasionally required to lift and/or move up to 15 pounds.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Keyboard data entry is essential.

Supplemental Information:
This position involves direct engagement with individuals experiencing homelessness, which may include exposure to challenging environments and situations. Step Up provides training and procedural safeguards to support staff in managing these circumstances safely and effectively.

Step Up Core Values:

• Hope: Inspiring positive growth and change.
• Wellness: Promoting a culture of health and fulfillment.
• Voice and Choice: Empowering individuals through decision-making and advocacy.
• Respect: Fostering non-judgmental and transparent interactions.
• Collaborative Relationships: Strengthening outcomes through partnerships and shared resources.

Equal Opportunity Employer:
Step Up provides equal employment opportunities without discrimination based on age, ancestry, color, disability, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status under the law.

To Apply:
Submit your resume and a cover letter detailing your experience and passion for serving individuals experiencing homelessness.