What are the responsibilities and job description for the Program Assistant position at Step Up on Second, Inc?
Job Title: Program Assistant
Company: Step Up
Location: Sacramento, CA (On-site)
Employment Type: Full-Time
Requisition Number: 1571
About Us
Step Up on Second is a nationally recognized nonprofit mental health and housing provider. We offer innovative programs and services to support individuals experiencing homelessness and mental health challenges. Our team in Sacramento operates City of Sacramento-funded programs and Molina-contracted services to provide housing, care coordination, and administrative support.
Job Description
We are seeking a dedicated Program Assistant to join our Sacramento Housing Services Team. This position supports the team by organizing and coordinating non-clinical operations, ensuring program compliance, and maintaining accurate documentation. The ideal candidate has exceptional organizational skills, a welcoming personality, and a commitment to supporting individuals facing housing and mental health challenges.
Key Responsibilities
Program Support and Care Coordination
- Provide receptionist services and client/visitor support as needed.
- Prepare correspondence, memos, and reports upon request.
- Track and manage office supplies, equipment, and staff access tools.
- Create and monitor check requests and payment processes for client services.
- Support program compliance efforts, including file reviews and record-keeping.
Documentation and Record Keeping
- Maintain proficiency in organizational record systems (e.g., Welligent, HMIS, Clarity).
- Ensure documentation complies with regulatory and accreditation standards.
- Record and track client expenses and financial assistance.
Team Engagement and Support
- Build positive relationships with coworkers and external providers.
- Actively participate in team meetings, quality improvement projects, and training sessions.
- Model ethical behavior and adherence to Step Up’s core values in all interactions.
Experience and Qualifications
- Education: AA degree or equivalent; bachelor’s degree preferred.
- Experience (2-3 years): Administrative experience; familiarity with homelessness or disability services a plus.
- Skills:
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
- Strong attention to detail and organizational skills.
- Empathy-based communication strategies (e.g., Motivational Interviewing).
- Bilingual (English/Spanish) preferred.
- Other Requirements:
- Valid California driver’s license, clean driving record, and insurance.
What We Offer
- Accrued 17 days of Employee Time Off (ETO) and 12 sick days annually.
- Comprehensive medical, dental, vision, FSA, and life insurance.
- 403(b) retirement plan with employer match after one year.
- Opportunities for growth, professional development, and advancement.
Our Core Values
- Hope: Believing in the potential for positive growth and change.
- Wellness: Supporting a healthy and fulfilling life for all.
- Voice and Choice: Empowering individuals through self-expression and decision-making.
- Respect: Promoting nonjudgmental and transparent interactions.
- Collaborative Relationships: Strengthening achievements through partnerships.
We look forward to reviewing your application!
Step Up is an Equal Opportunity Employer.