Customer Service/Receptionist

Job description

We are looking for a Customer Service Representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Assistants are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk, put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally and applicant must be confident at troubleshooting and have ability to investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Associates or Bachelors degree preferred
• Pay rate is based on experience

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Salary : $18