What are the responsibilities and job description for the VIDEO TELLER SUPERVISOR position at Stockman Bank of Montana?
Position General Responsibilities:
This position is responsible for the basic oversight of the Video Teller team who provide services using an Interactive Teller Machine (ITM). Oversee Video Teller staff and their respective functions. Will perform Video Teller functions in addition to administration functions as needed. Also responsible for assisting with creating and administering training, as well as growth and development of Video Teller Team.
This position will work closely with the Video Teller Manager to develop and implement the Video Teller Team.
This position requires weekend availability.
Employees Supervised:
Video Tellers
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Basic Qualifications:
Strong commitment to providing exceptional customer service.
2-3 years experience as a teller.
High school diploma or equivalency.
Proficient in Ten-key skills and computer experience.
Experience with and willingness to use bank systems.
Strong multi-tasking ability.
Comfortable on camera.
Preferred Qualifications:
Previous teller/CSR supervisory experience.
Previous experience with Flex Teller program.
Dimension of Job:
Establish clear performance objectives of employees and provide feedback to staff on performance progress or issues. Provide support and resources to help employees grow and improve in current positions. Effectively administer/train employees to develop the knowledge and skills necessary to be successful in their positions. Possess a clear understanding of banking operations, guidelines, and products. Train staff in new procedures/regulations as needed.
Position Specific Responsibilities, Duties and Competencies
- Video Teller Supervisory Functions:
Provide support and resources for employees to develop the knowledge and skills necessary to be successful in their positions.
Promote employee relations that encourage two-way communication between management and employees.
Establish clear performance expectations.
Ensure that customer service and quality standards are consistently maintained. Including camera ready appearance and attire of Video Teller Team.
Work with Manager to schedule staff and work assignment of duties.
Assist with performance reviews for Video Teller staff, including ongoing training and supervision.
Assist with interview/hiring/performance review of Video Teller staff.
Other duties as assigned.
2. Video Teller Functions:
Perform basic paying and receiving functions including cashing checks, handling deposits, savings withdrawals, etc.
Understands as Video Teller volume grows, role of Video Teller and Video Teller Supervisor may change.
For full description, which includes physical mental demands please see attachment.
