Bookkeeper/Customer Service Manager

Overview
We are seeking a dedicated and experienced Customer Service Manager to lead our customer service desk within our grocery store. Candidate will also do daily books. This role requires a blend of exceptional communication skills, leadership abilities, organizational skills, and people skills.

Duties

• Oversee the daily operations of the customer service department to ensure high-quality service delivery.
• Train, mentor, and develop front end staff to enhance their skills and performance.
• Implement strategies to improve customer satisfaction and retention rates.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Ensure compliance with company policies and procedures related to customer service and financial practices.

Experience

• Proven experience in a managerial role within customer service or a related field.
• Strong knowledge of financial concepts, including double entry bookkeeping .
• Proficient in budgeting, accounts payable, and balance sheet reconciliation processes.
• Excellent analytical skills with the ability to interpret data for decision-making purposes.
• Exceptional interpersonal skills with a focus on building relationships both internally and externally.

If you are passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Supplemental Pay:

• Overtime pay

Work Location: In person