Intake and Assessment Specialist/Casemanager

STOP Incorporated POSTED Date: Dec 2024

JOB ANNOUNCEMENT OPEN until filled

Title: Intake and Assessment Specialist/ Case Manager

Supervisor: Vice President

Department: Finance and Consumer Education

Division: TANF Financial Assistance

Hours: 40 hours per week Hourly Rate: $18.00 - $22.00

Basic Function(s): The foundation for all expectations, duties, and responsibilities within the Health and Wellness department are based upon the following four focus areas: substance abuse education, prevention, and training; mental health initiatives; nutrition education and training; and healthcare accessibility initiatives that encompasses medical and dental activities.

The basic functions for this position are to: (1) facilitate effective service delivery systems that address the complex problems facing needy families in their pursuit of self-sufficiency (2) be responsible for organizing and overseeing the activities of staff to ensure efficient client services and workflow (3) review the necessary documentation within client files for accuracy and eligibility of identified services (4) be accountable for accurate data collection and reporting and (5) ensure regular communication with supervisor.

DUTIES AND RESPONSIBILITIES:

Duties and responsibilities include, but are not limited to:

1. Supervise and assist with the screening and enrolling of families to determine their eligibility for services based upon CSBG guidelines; currently with specific emphasis on TANF funding.

2. Effectively establish and maintain professional working relationships with supervisor, clients, staff, peers, and community partners to include local departments of social

services in the Cities of Chesapeake, Franklin, Norfolk, Portsmouth, Suffolk, and Virginia

Beach and the counties of Isle of Wight and Southampton.

3. Develop proficiency in utilizing the Agency’s client database (EmpowOR), electronic

portal (Unite Us), Homeless Management Information System (HMIS), and other platforms to scan, upload, an enter verified client data with accuracy for reporting purposes with direction from supervisor.

4. Effective utilization of basic PC based applications, such as MS Word and Excel, to organize client data and create charts for reporting.

5. Document all interactions with clients or on behalf of clients to ensure tasks and individual client case notes are completed and filed in a timely manner.

6. Maintain active channels of communication with TANF participants, staff, and community partners via inbound and outbound calls, texts, and/or emails.

7. Ensure staff are provided current information regarding services, resources, and supports including, but not limited to entitlements, substance abuse treatment, medical care, food, skill training, and housing.

8. Assist and/or advocate for the client to procure needed resources or services, while empowering the individual to act independently when possible.

9. Collect necessary documentation from clients, landlords, and property managers to prevent or reduce homelessness amongst TANF eligible clients.

10. Train staff on client eligibility screening, client intake documentation, TANF funding eligibility and necessary documentation collection for identified services.

11. Review TANF files from staff for completeness and accuracy before submitting to

STOP’s President and CEO.

12. Keep accurate accounting of TANF funds and collect data for reporting.

13. Conduct follow-ups with third parties and clients to gather post-service data recording and reporting.

14. Attend agency staff meetings, case review meetings, supervisory meetings, and training as required.

15. Mastermind ways to improve the quality of client services provided by the department.

16. Execute staff and client satisfaction surveys and report results to Vice President of

Health and Wellness.

17. Work to create efficient systems and workflows within the department to include client intakes, services, outcomes, referrals, and continuity of care.

18. Stay relevant on all business initiatives related to the department.

19. Assist Vice President in Health and Wellness in preparing periodic reports for STOP’s

President/CEO and funders.

20. Assist Vice President of Health and Wellness with clients and client families to ensure their needs are being met and resolve any issues or complaints that arise.

21. Communicate with staff and medical and dental providers, in the department and with other departments within the agency, to execute and direct client services.

22. Guarantee accurate documentation and reporting of funders data driven client intakes,

services, and outcomes (ISO) in a timely and efficient manner.

23. Assist with the organization and participate in community-based events and coordinated assessments as determined by the Vice President of Health and Wellness.

24. Screen all clients for substance and opioid use disorder and make recommendations on referrals for treatment as applicable.

25. Act in the stead of STOP’s Health and Wellness VP in their absence.

QUALIFICATIONS:

Applicants MUST:

1. Minimum 5 years experience in social service work or customer service work.

2. Minimum 3 years of proven success in leadership roles

3. Must be trustworthy to handle sensitive information.

4. Excellent computer skills and familiarity with Microsoft Office programs

5. Superior interpersonal communication skills and the ability to exercise empathy when

working with clients and their families.

6. Strong personal management skills - time management, organization, dependability,

and independence.

7. Exercise tact and courtesy with staff, clients, public, and service providers.

8. Have excellent oral and written communications skills and be detailed oriented.

9. Be able to follow oral and written instructions and procedures.

10. Be a quick learner, highly energetic and an excellent team player.

11. Have a strong work ethic and be able to multi-task

12. Have an understanding and willingness to fulfill the STOP Inc. Mission.

13. Adhere to and demonstrate, through professional behavior and action, all STOP Inc.

Core Values and Principles.

14. Be able to work a flexible schedule.

15. Have a valid Virginia Driver’s License, an acceptable driving record (no more than 30

days old), reliable transportation and the ability to travel.

16. Submit to an in-depth background check and drug testing.

Emailing: Send all resumes and references to: mbryant@stopinc.org. The subject line must state “Resume and references “Intake and Assessment Specialist/ Case ManagerPosition”

NO PHONE CALLS PLEASE!

STOP Inc. is an equal opportunity employer, committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, sexual orientation, gender identity, veteran status, age, national origin, or disability. Applicants who need accommodation for an interview should request this in advance. All candidates are subject to a criminal history background check and drug testing before being offered employment.

STOP Inc. MISSION: With the assistance of community partners, reduce the effects of poverty by assisting low and moderate wage earners and economically disadvantaged residents of Eastern Virginia achieve self-sufficiency through program and service initiatives which encompass education, employment, housing, and health for the improvement of their quality of life.

STOP Inc. VISION: Is to be one of the premier Community Action Programs in the Commonwealth of Virginia entrusted to provide quality programs and services that have a transformational impact on low and moderate income residents and the community.

STOP Inc. CORE VALUES & PRINCIPLES: Coordination, Competence, Dignity, Diversity, Flexibility, Immediacy, Integrity, Leadership, Optimism, and Respect.

THE COMMUNITY ACTION PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

Creating Opportunities One Life at a Time, One Family at a Time, One Community at a

Time!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18 - $22