What are the responsibilities and job description for the Call Center Representative position at Style Netbox?
Join Our Team: Call Center Representative
Are you a skilled communicator with a passion for helping others? Style Netbox is looking for a professional and motivated Call Center Representative to join our team in Charlotte, NC.
About the Role: As a Call Center Representative, you'll be the voice of Style Netbox, providing exceptional customer service and support to clients. Your role will involve handling inbound and outbound calls, addressing client inquiries, and ensuring a seamless customer experience, all while contributing to the growth and success of the company.
Responsibilities:
- Handle inbound and outbound customer calls in a professional and friendly manner.
- Answer questions about products, services, and promotions, providing accurate information.
- Resolve customer concerns, issues, and complaints in a timely and efficient manner.
- Maintain a high level of customer satisfaction and ensure a positive experience with every interaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Document customer interactions, transactions, and feedback in the database.
- Meet or exceed performance metrics such as call handling time, customer satisfaction, and first-call resolution.
- Collaborate with team members and management to improve processes and customer service strategies.
Qualifications:
- High school diploma or equivalent required; some college or customer service experience is a plus.
- Proven experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills with a clear and professional tone.
- Strong problem-solving skills and ability to handle customer concerns with empathy and patience.
- Proficient in using computers, phone systems, and basic office software (e.g., MS Office, CRM tools).
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude and a team-oriented approach.
Benefits:
- Competitive hourly wage: $18 - $24.
- Monday to Friday schedule with 8-hour workdays for a balanced work-life schedule.
- Opportunity to work in a collaborative and innovative environment.
- Access to professional development resources and career growth opportunities.
- Health and wellness benefits.
If you're ready to be a key part of a dynamic team and provide exceptional service to our clients, apply now to join Style Netbox as a Call Center Representative!
Location: Charlotte, NC
Salary : $18 - $24
