What are the responsibilities and job description for the Customer Service Assistant position at Style Netbox?
Join Our Team: Customer Service Assistant
At Style Netbox, we are looking for a proactive and friendly Customer Service Assistant to be the first point of contact for our valued clients in Scottsdale, AZ. If you excel in delivering exceptional service and thrive in a collaborative environment, we’d love to hear from you!
About the Role:
The Customer Service Assistant ensures client satisfaction by addressing inquiries, resolving issues, and providing information about our services. You will be a vital part of our team, ensuring smooth communication between clients and internal departments.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Provide detailed information about Style Netbox services and offerings.
- Assist clients in navigating and understanding service processes.
- Address and resolve customer complaints with professionalism and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to meet client needs and enhance satisfaction.
- Support administrative tasks as needed.
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain patient and professional in challenging situations.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.
- A customer-focused mindset with a commitment to delivering quality service.
Benefits:
- Competitive hourly wage: $22 - $27.
- Monday to Friday schedule with consistent 8-hour shifts.
- Opportunity to work in a dynamic and creative environment.
- Professional development and growth opportunities.
- Access to employee wellness programs and free parking.
If you are dedicated to excellence in customer service and excited to contribute to our mission at Style Netbox, apply now!
Location: Scottsdale, AZ
Schedule: Monday to Friday, 8-hour shifts
Salary : $22 - $27
