Customer Service and Administrative Assistant

Job Overview
We are seeking a detail-oriented and organized individual with experience in a showroom or interior design field to join our team as a Customer Service and Administrative Assistant. In this dual-role position, you will be responsible for managing vendor relations, tracking orders for customers, submitting purchase orders to vendors, and collaborating with our sales team to ensure order accuracy. Additionally, this role will include administrative support, focusing on expense reconciliation and other clerical duties.

Customer Service Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with order placements and updates.
• Manage calendars and schedule appointments/tasks as needed.
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with other departments to resolve customer issues effectively.
• Ensure a high level of customer satisfaction by addressing concerns promptly.
• Utilize computer systems to track customer interactions and feedback.
• Maintain strong relationships with vendors and communicate regularly to ensure order accuracy and delivery timelines.
• Track and monitor orders from submission to delivery, updating the internal team as needed.
• Submit purchase orders to vendors and verify order confirmations.
• Collaborate closely with the sales team to ensure that all customer orders are processed accurately and timely.

Administrative Assistant Duties:

• Reconcile company expenses and submit them for approval.
• Assist with lodging expenses and other clerical tasks, such as filing, data entry, and preparing reports.
• Support the team with additional administrative tasks as needed to ensure smooth daily operations.

Qualifications:

• Must have prior experience working in a showroom or in the interior design industry.
• Excellent organizational and communication skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to work independently in a remote environment while also collaborating effectively with on-site team members.
• Experience in vendor relations or order management is preferred but not required.

Work Hours & Environment:

• Flexible working hours with a hybrid schedule combining remote work and on-site presence.
• Must be able to attend scheduled in-office meetings or perform some tasks on-site as needed.

If you are a proactive and adaptable individual with a passion for customer service, administrative work, and experience in the design industry, we encourage you to apply for this dynamic role!

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Scottsdale, AZ 85257 (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85257

Salary : $20 - $30