What are the responsibilities and job description for the Customer Relations Manager position at Subaru World of Newton?
Job Summary
We are seeking a dedicated and experienced Customer Relations Manager to join our team. In this role, you will be responsible for overseeing customer service operations, ensuring customer satisfaction, and fostering strong relationships with clients. The ideal candidate will possess excellent communication skills, leadership abilities, and a passion for enhancing the customer experience. You will play a pivotal role in managing customer inquiries, resolving issues, and driving initiatives that promote customer loyalty.
Duties
- Supervise and lead the customer service team to ensure high-quality service delivery.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Negotiate with clients to resolve conflicts and enhance satisfaction.
- Manage customer feedback and implement strategies for improvement.
- Collaborate with sales management teams to align customer expectations with company offerings.
- Develop training programs for staff to improve customer service skills and product knowledge.
- Monitor key performance indicators (KPIs) related to customer satisfaction and service efficiency.
- Foster a positive work environment that encourages teamwork and professional growth.
Qualifications
- Proven experience in a supervisory or managerial role within customer service or relations.
- Strong leadership skills .
- Excellent verbal and written communication skills in English; multilingual abilities are a plus.
- Demonstrated ability to negotiate effectively with clients and resolve conflicts amicably.
- Experience showcasing the ability to manage multiple tasks efficiently.
- A solid understanding of sales and service processes and how they relate to customer relations.
- Strong problem-solving skills with a focus on achieving positive outcomes for customers.
- Ability to work collaboratively across departments to enhance overall service delivery.
Join us in creating exceptional experiences for our customers.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person