What are the responsibilities and job description for the Customer Relations Internship position at USA Sport Group?
Job Details
Description
USA Sport Group is at the forefront of providing high-quality sports enrichment programs to over 60,000 children annually. With classes and camps taking place in over 400 towns across NY, NJ & CT including preschool sports, soccer, tennis, basketball, t-ball, and more, we are always on the lookout for great people to join our team.
As a USA Sport Group Intern you will gain hands-on work experience at an exciting, fast-paced, sports company. USA Sport Group internships can provide you with college course credits (depending on school requirements), or simply provide necessary work experience to prepare you for your future career.
The Customer Relations Internship is designed for students studying or those aspiring towards a career in customer experience, human services, hospitality, customer service, and/or public relations. Students will gain knowledge and experience in customer communications, customer feedback & support, sales, promotions, brand loyalty, and reward schemes.
You will work under the guidance of the Customer Service Manager to provide customers with a positive and satisfying experience via telephone, live chat and email. You will be at the forefront of building brand loyalty, assisting customers with program registrations, providing support for existing orders, and promoting our products & services wherever possible.
Part of your experience will include assisting Program Managers with program administration, including prepping program folders, health & safety paperwork, and rosters to ensure coaches are prepared and programs run to the high standard our customers have come to expect. Other responsibilities will include but are not limited to:
- Maintain and update customer profiles and account information.
- Assist customers with cancelations, refunds, and program switches.
- Understand and uphold company policies and procedures
Does this sound like you?
- Confident with excellent interpersonal skills
- Ability to navigate and work within multiple computer interfaces
- Good organizational skills & attention to detail
- Ability to deliver company philosophy and uphold customer service standards
- Clear and friendly phone manner
- Computer literate - especially Microsoft Office programs including Excel and Outlook
- Ability to multi-task in a pressurized environment
- Good communication skills both verbally and in written
- An interest or passion for sports
Flexible Internships Available
- 6-12 weeks of work experience
- 10-20 hours per week
- A blend of virtual and onsite hours can be offered
- Customizable hours based around your studies
- Earn course credits
Semester Overview
- Fall: 10-week semester. Start middle of September through November.
- Spring 1: 9 -week semester. Start late January to end of March.
- Spring 2: 10-week semester. Start end of March to the beginning of June.
- Summer: 8 to 10-week semester. Start middle of June through August.
Benefits
USA Sport Group hires interns with a wide range of backgrounds and experiences. We are committed to the professional development of our entire team. Our extensive initial training, ongoing education, and individualized support ensure all our interns get the most out of their work experience.
Here are a few more reasons why you should join the USA Sport Group Team:
- A rewarding and fulfilling employment experience
- Flexible & customizable working hours
- Individualized training and continuing support provided
- Course credits available
- Travel expenses provided
- Excellent performance can lead to an offer of paid full or part-time work
