What are the responsibilities and job description for the Service Customer Relations position at 1st Light Sales Corp.?
About Us: At 1 Light we specialize in delivering top-notch solar energy solutions. We are seeking a dedicated Service Portfolio Representative to be the point person for our customers’ portfolio of solar projects. Join our team and play a crucial role in ensuring the long-term success and satisfaction of our clients.
Job Description: We are looking for a skilled and proactive Service Portfolio Representative to oversee and manage the portfolio of completed solar projects for our customers. The ideal candidate will act as the primary point of contact, ensuring that all projects are performing optimally, and that customer satisfaction is maintained at the highest level.
Key Responsibilities:
- Serve as the main representative for the portfolio.
- Maintain strong relationships with customers, addressing their needs and concerns promptly.
- Monitor the performance of solar installations and ensure they meet or exceed expected performance metrics.
- Coordinate with the technical service team to address any issues or required repairs.
- Provide customers with detailed performance reports and updates.
- Ensure detailed documentation is maintained on all portfolio service tickets.
- Work with the technical service team to help identify opportunities for system upgrades or enhancements to improve performance.
- Stay informed about industry trends, new technologies, and best practices in solar energy.
Qualifications:
- Bachelor's degree in Business, Engineering, Environmental Science, or a related field.
- Proven experience in project management, customer service, or a similar role within the renewable energy sector.
- Strong understanding of solar energy systems and technologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage multiple projects simultaneously.
- Proficiency in Microsoft Office Suite with emphasis on Excel data analysis.
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $22 - $30