What are the responsibilities and job description for the Customer Service Coordinator position at Sander Mechanical Service?
Company Overview
Sander Mechanical Service has been a trusted leader in commercial HVAC services since 1965. As a family-owned business with over 50 employees, we pride ourselves on our legacy of excellence in heating, ventilation, air conditioning, refrigeration, and energy management services across New Jersey, southern New York, and eastern Pennsylvania.
Summary
We are seeking a Customer Service Coordinator to join our dedicated team at Sander Mechanical Service. This role is essential for ensuring exceptional customer experiences and supporting our operations by managing client inquiries and service requests effectively.
Job description
Duties and Responsibilities :
- Perform day-to-day dispatching of 40 HVAC Technicians
- Assist in laying out schedules in advance (as able) to help project manpower needs
- Schedule customer requests promptly and dispatch the appropriate service technician based upon the customer, nature of call, skill level, and response time required
- Exercise ability to recognize which technicians are best suited to complete different service tasks
- Track technicians throughout the day and relay all job information to technician before dispatching to the site
- Review Technician Service Tickets for completeness and accuracy and ensure they are received in a timely manner for billing
- Answer incoming phone calls to the company
- Be available to join on-call rotations (cover dispatch of after-hours emergency service calls 4-6x annually on a weekly rotation)
- Provide responsive customer service: answer incoming customer calls quickly, professionally, and pleasantly. Coordinate service, repairs, quotes, questions, and field any complaints
- Keep customers updated on status of work in progress (when jobs span multiple days)
- Occasionally assist with purchasing:
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $29.62 - $33.02 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $30 - $33