What are the responsibilities and job description for the GSPR Representative position at Suffolk Regional OTB / Jake's 58 Casino Hotel?
Pay is $19.64 Hourly
Job Description:
Assist guests in guest service and player rewards transactions in a friendly and efficient manner while displaying a high level of professionalism and guest service.
Core Responsibilities:
- Implement programs, special events, giveaways, promotions as directed by Marketing Department.
- Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc.
- Ability to service all guest in a professional, timely and efficient manner.
- Ensure work area appears professional, clean, and inviting to guests
- Ability to explain contests, drawings, promotional giveaways, and player’s club benefits to guests as detailed in approved gaming submissions.
- Monitor the gaming floor to identify registered players or prospective players.
- Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event.
- Escalate guest complaints and issues immediately to Guest Service and Player Rewards Supervisor.
- Maintain strict confidential guidelines concerning all guest interactions and records.
- Complete all necessary paperwork in a timely manner.
- Must Role Model Company guest service program.
- Other duties as assigned.
Qualifications/Requirements:
- High School Diploma or GED required.
- Must be able to obtain a New York State Gaming license.
- Guest service experience preferred.
- Experience in casino marketing preferred.
- Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance.
OTHER
- Working knowledge of Microsoft Word and Excel
- Excellent guest service skills required
- Excellent verbal skills required
- Ability to multitask and work in a fast-paced environment.
- Ability to perform successfully under pressure.
- Organizational and time management skills required.
- Regularly required to work in front of a computer
- Manual dexterity for data entry/typing duties
- Able to lift and carry up to thirty pounds occasionally
- Occasional bending, reaching, climbing on step stool, lifting
- Able to stand for up to 8 hours a day
- Frequent exposure to, and utilization of, computer
- Ability to lift and carry up to 30 pounds frequently.
Weekends, holidays, and Swing Shifts may be required
Benefits and Perks
- Medical
- Dental
- Vision
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Life Insurance
- Aflac
- Pension
- Deferred Comp
- PTO
- Employee Discount Program and more….
Salary : $20
