Teller Supervisor

Department:

Retail Banking

Reports To:

Branch Manager

Supervises:

Tellers, Co-op Students

Last Updated:

06.12.2023

Summary:

Leads transactional team in executing accurate transactions and delivery of superior customer service. Is responsible for training and performance management of the tellers/universal bankers. Performs transactional service delivery and account opening alongside team.

Major Duties & Responsibilities:

• Lead team in the delivery of exceptional customer service and accurate transaction processing.
• Complete transactions for customers including cashing checks, accepting deposits and loan payments, processing wires, and counting and verifying of currency.
• Open new accounts and onboard new customers.
• Support digital banking channels, including mobile and online banking.
• Be knowledgeable of bank wide product offerings, and make recommendations to customers to deepen relationships.
• Lead team to identify and deter fraud and elder abuse.
• Work with branch manager to execute branch audit program.
• Train new employees in accordance with internal teller training programs.
• Create team schedule and approve employee timecards.
• Balance, maintain, and respond to after-hours calls for the ATM
• First line troubleshooting of bank equipment.
• Be on call list to respond to after-hours alarms
• Supervise tellers including the management of daily duties, service standards, personal development, and discipline.
• Interview applicants for open teller/universal banker positions.
• Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training.
• Perform other duties as assigned.

Education & Experience:

• High school diploma or equivalent
• Previous supervisory experience a must
• Successful completion of in-house training program

Physical & Mental Demands:

• Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls
• Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail
• Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions
• Learn duties/tasks in a reasonable amount of time
• Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability