Position Overview. Support Services Group is seeking enthusiastic and dedicated Customer Service Agents to join our onsite team supporting a renowned healthcare organization. The ideal candidate will provide outstanding service, address customer inquiries, and resolve issues with professionalism and efficiency. This is a full-time, onsite position located in Colón, Panama. Key Responsibilities. Respond to customer inquiries via phone, email, or c...
Support Services Group. is a customer-centric organization that values excellence in delivering quality service. Our business plays a critical role in enhancing customer satisfaction and fostering long-term relationships. We are looking for a highly skilled. Director of Programs. to lead our call center operations and drive impactful improvements. We are seeking an experienced and dynamic. Director of Programs. to lead and oversee our program ini...
About us. Support Services Group is a US-based global high-touch omnichannel outsource contact center solution company. Customer Sales Representative. Support Services Group is looking for a dynamic and customer-focused Sales Representative to join our team. As a Sales Representative, you will play a crucial role in delivering exceptional customer service and driving sales growth. We are seeking individuals that possess strong communication skill...
About Us. Support Services Group is a leading US-based global provider of high-touch, omnichannel outsourced contact center solutions. With a commitment to exceptional service, we help businesses worldwide deliver outstanding customer experiences. Join a company where innovation, collaboration, and career growth are at the heart of everything we do. Customer Solution Specialist. We're looking for a proactive and enthusiastic individual to join ou...
About Us. Support Services Group is a US-based global leader in high-touch, omnichannel outsourced contact center solutions. We are committed to delivering exceptional service experiences that drive success for our clients and their customers. Customer Service and Sales Representative (French Bilingual). We are seeking a dynamic, customer-focused. Customer Service and Sales Representative. who is fluent in both. French and English. As a key membe...
Support Services Group. is looking for a. Junior Security Administrator. to join our team. This role will focus on policy writing, compliance management, and responding to security questionnaires. The ideal candidate will have a strong interest in cybersecurity, excellent writing skills, and the ability to implement security policies effectively. Experience in BPO environments is a definite plus. Responsibilities will include. Develop and maintai...
This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems, recognizing and escalating more difficult problems. Members of this team should be able to triage, consult and effectively resolve most user support issues. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other assignments, projects, and duties may b...
Support Services Group. is looking for a highly energetic and collaborative. Trainer. The Trainer is responsible for increasing employee engagement by teaching new skills and knowledge to our new employees, as well as up training our current employees. This position will be primarily responsible for training our new agents, but will also collaborate with site leadership for other training initiatives. Job Functions. Collaborate with management to...
Support Services Group. is a fast-growing, high-touch, global outsourcing partner providing omnichannel contact center solutions across various industries. We are seeking an experienced. Accounting Analyst & Payroll Coordinator. to join our expanding Accounting Shared Services Team. Duties/Responsibilities. Transaction recording (client invoicing, vendor bill recording, credit card transactions). Review timesheets and attendance records and corre...
About us. Support Services Group is a US-based global high-touch omnichannel outsource contact center solution company. Bilingual Sales Representative. Support Services Group is looking for a dynamic and customer-focused Bilingual Sales Representative to join our team. As a Bilingual Sales Representative, you will play a crucial role in delivering exceptional customer service and driving sales growth. We are seeking individuals who are fluent in ...
