What are the responsibilities and job description for the Customer Service Representative Full Time position at Sutton Transport?
Company Description
Sutton Transport is a leading Midwest LTL trucking company and proud to be family-owned and operated for 45 years. We specialize in next-day LTL delivery of palleted freight, also offering national volume LTL services. We are dedicated to being the most efficient and reliable transportation network in the Midwest. Newer model equipment and use of the latest technology make us the employer of choice in the LTL industry. Our staff and drivers are trained and committed to continuous improvement and a customer first mindset.
Job Description
- FULL TIME: M-F: typical schedule between 8am and 630pm
- Answering all incoming phone calls.
- Data entry of pickup orders per customer requests.
- Verification and auditing of billing compliance to ensure accurate invoicing to customer.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Updating order detail in dispatching software.
- Providing quality, professional and prompt customer service to all external and internal customers.
Qualifications
- Minimum of year customer service experience and data entry experience in an office setting.
- Must have open availability for scheduling
- Must have proven track record of success.
- Proficient with basic computer/keyboard skills.
- The ability to multitask.
- Extremely detail-oriented
- Strong interpersonal skills
- Good organizational skills
- Self-motivated and able to work with minimal supervision.
- Experience with MS Outlook and WORD
Additional Information
- Competitive salary starting at $17.50/hr
- 401k with company match
- Full Benefits: Health, Dental and Vision
- Zero cost healthcare options for enrolled employees
- PTO accrual
- Paid holidays after 90 days
- Training and development opportunities
- Safe and inclusive work environment
Sutton Transport, Inc is an Equal Opportunity Employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.
Salary : $18
