Client Service Representative - Heart of Chelsea, NY

Heart of Chelsea Veterinary Group, is looking for fulltime experienced Client Services Representatives.

Heart of Chelsea, part of the Suveto network of hospitals, is a full-service veterinary hospital. We have 5 locations in New York City and Brooklyn. Our veterinary services are available with a state-of-the-art emergency care facility. Our professional and courteous health care team aspires to excellence in medical treatment, quality and client service. We utilize cutting-edge knowledge, equipment and techniques to care for your pets and exceed your expectations. Further, we recognize the bond between people and pets and treat them as part of the family. We love pets!

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that they are treated with respect and compassion.

This is a full-time position.

Essential Job Duties

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.
• Ability to handle a high volume of calls.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

We offer a generous benefits package and strive to maintain work-life harmony; medical, dental, and vision insurance, paid time off, 401k plan with an employer match, discounted veterinary services, and being a part of one of the most respected clinics in our area.

In addition, all full-time hospital team members receive VSOP® grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Heart of Chelsea Veterinary Group, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.