What are the responsibilities and job description for the Customer Success Associate position at SV Academy?
Launch Your Customer Success & Support Career with SV Academy!
Are you passionate about helping customers succeed and solving technical challenges? SV Academy is looking for empathetic, problem-solving individuals to join our Customer Success Residency Program with one of our high-growth partner companies!
About SV Academy
SV Academy is your launchpad to a rewarding career in the tech industry. Through our personalized coaching and hands-on training, we’ve helped over 5,000 professionals from diverse backgrounds break into high-impact roles.
Our Customer Success & Support Residency Program is designed to equip you with the skills needed to support, engage, and retain customers while driving long-term product adoption. The program begins with a free, two-week training period, followed by a full-time, W2 salaried position (with benefits) in a 12-week Residency with one of our Employer Partners. You’ll receive hands-on training, mentorship, and real-world experience to set you up for long-term success in customer-facing roles.
About the Role
As a Customer Success & Support Resident, you’ll be the first point of contact for customers, ensuring they have an excellent experience using the product. You’ll play a crucial role in handling support requests, troubleshooting technical issues, and guiding customers to get the most out of the platform. Your ability to communicate clearly, empathize with users, and collaborate with internal teams will be key to your success.
What You’ll Do
- Drive Customer Success: Provide empathetic, customer-centric support by understanding the unique needs and challenges of each client.
- Respond to Customer Inquiries: Manage chat and email responses, ensuring timely, professional, and helpful communication.
- Problem-Solve with Customers: Troubleshoot technical issues and guide users through solutions to maximize their success.
- Collaborate Cross-Functionally: Work with product and engineering teams to escalate and resolve complex issues.
- Enhance Product Experience: Gather customer feedback and proactively educate customers about product features and best practices.
- Maintain & Update Resources: Keep the Help Center up to date with new articles and troubleshooting guides.
- Become a Product Expert: Develop a deep understanding of the platform to provide accurate and comprehensive support.
- Growth Potential: High-performers will have the opportunity to transition into onboarding, implementation, or customer success management roles.
What We’re Looking For
- Customer-Centric: Passionate about helping others and ensuring customer satisfaction.
- Tech-Savvy: Quick to learn and navigate new software platforms.
- Empathetic & Personable: Strong communication skills with a focus on building relationships.
- Problem-Solver: Analytical thinker who enjoys troubleshooting challenges.
- Coachable & Adaptable: Eager to learn, take feedback, and grow in a fast-paced environment.
- Proactive & Organized: Comfortable handling multiple priorities and working autonomously.
Requirements
- Availability to work full-time.
- Experience in a customer-facing role in a B2B SaaS environment (preferred).
- Strong verbal and written communication skills.
- A passion for customer success, support, and technology.
Why Join SV Academy?
- Hands-on training in customer success and support best practices.
- Real-world experience with a top-tier tech company.
- Pathway to career growth in customer success, onboarding, and implementation.
- Networking & mentorship from industry experts.
Ready to launch your career in Customer Success & Support? Apply today and let SV Academy guide you toward a rewarding future! 🚀
