What are the responsibilities and job description for the Knowledge Manager - NAVSEA Support position at Synchron, LLC?
Synchron, LLC has an exciting opportunity for a Knowledge Manager to provide support to NAVSEA’s Program Executive Office Integrated Warfare Systems (IWS) Front Office. We are looking for qualified individuals to provide support to this important program office.
Responsibilities:
Education and Experience Requirements:
Travel: Up to 10%.
SYNCHRON, LLC provides technical support services to the Department of Defense, Government Contractors, and select partners. Our mission is to combine Subject Matter Expertise with innovative technology applications to provide highly effective and efficient solutions to government and commercial clients.
It is the policy of Synchron, LLC to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
XJ6
Responsibilities:
- Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
- Monitor SharePoint software for any glitches or problems
- Troubleshoots issues promptly
- Manages and revises the layout of the site
- Customize SharePoint site for NAVSEA purposes
- Maintain records/metrics of SharePoint updates, maintenance, and activity
- Report to government customer with updates and information about SharePoint use
- Provide technical support for SharePoint users
- Address questions or concerns from command codes about specific SharePoint collection sites
- Apply updates to command SharePoint sites as necessary
- Hold training and informational sessions to teach employees how to use SharePoint
- Attend meetings and training sessions to learn about new software developments
- Provide direct client support for IT tools, IT security screens
- Formulating executive level briefs to data requests and queries
- Provide surge support to other team members across disciplines
- Participate in working groups
- Provide technical expertise and guidance in consulting with leadership and participants to shape the agendas of working sessions and meetings
- Capturing and following through on actions and project items
- Create drafts of various documents including newsletters, meeting minutes, and briefs
- Documenting standard operating procedures
Education and Experience Requirements:
- Three (3) years of professional work experience in customer service, information technology, or program management and analysis support AND a Bachelor’s degree OR four years of additional experience
- Superb customer relationship skills
- Strong organizational skills
- Excellent analytical, written, oral communication skills
- Ability to interface with Senior Leadership
- Possess problem-solving skills and strong attention to detail
- Must be competent with Microsoft Office products (Word, Excel, PowerPoint required)
- Possess the ability to research a variety of topics and summarize findings
- Active Secret Clearance
- Knowledge of NAVSEA / Navy organization, stakeholders, and policies
- Experience with Flank Speed
- Experience supporting the US Navy or active-duty Navy experience is strongly preferred
- Bachelor’s degree in a technology field preferred
Travel: Up to 10%.
SYNCHRON, LLC provides technical support services to the Department of Defense, Government Contractors, and select partners. Our mission is to combine Subject Matter Expertise with innovative technology applications to provide highly effective and efficient solutions to government and commercial clients.
It is the policy of Synchron, LLC to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
XJ6
