What are the responsibilities and job description for the Teller Floater position at Synergy Bank?
LOCATION: May be asked to work at New Roads and Livonia Branches
SCHEDULE: 40 HOURS with Varying Daytime Shifts (Monday - Friday 7:45 AM - 5:15 PM and Saturday 8:30 AM - 12:30 PM)
SUPERVISOR: Head Teller
POSITION SUMMARY: The Teller Floater I accepts negotiable items and transaction requests from customers, records activity on customer accounts, and distributes or deposits money accordingly. Teller performs every transaction accurately with a friendly and inviting personality.
POSITION RESPONSIBILITIES:
- Provides the Synergy Bank standard of excellence in customer service.
- Maintains honesty and the highest level of ethical standards.
- Receives cash and/or checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances.
- Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive, and abusive practices, and elder abuse.
- Process transactions such as night and ATM deposits, IRA and HSA contributions, loan and utility payments, and mail deposits.
- Complete CTRs accurately and timely.
- Balances cash drawer at mid-day and at the end of the shift, comparing totaled amounts to computer generated proof sheet, and reporting discrepancies as necessary.
- Places holds on accounts as necessary according to Reg CC and bank procedures.
- Prepares and verifies official checks.
- Explains, promotes, or sells bank products and services that enhance the customer’s banking experience.
- Assists bank personnel as needed or as directed by management.
- Answering phones as necessary and providing telephone assistance to customers according to Synergy Bank’s telephone customer service standards.
- Counts coins and currency.
- Ensures that teller station is properly stocked with forms and supplies.
- Reports any malfunctions of Teller terminals or equipment.
REQUIRED QUALIFICATIONS:
- Social and emotional skills to adapt to different cultures and work settings as directed to work from each branch location.
- Proficient in Microsoft Word and basic understanding of Microsoft Excel.
- Ability to pay close attention to detail.
- Ability to comprehend and analyze information in order to draw a conclusion.
- Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
- Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
- Must always be looking for ways to help others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Must demonstrate persuasion and negotiation skills.
- Must possess a general knowledge of bank products.
- Ability to multi-task in a fast-paced work environment.
- Ability to organize and prioritize daily tasks.
- Ability to present a business professional appearance.
- Must have reliable transportation to commute to and from any branch. (East Houma – Thibodaux).
- Must communicate effectively both verbally and in written communication.
EDUCATION AND EXPERIENCE REQUIRED:
- Minimum of 6 months in customer service.
- Previous cash handling experience.
- High School Diploma or GED equivalent.
EDUCATION AND EXPERIENCE PREFERRED:
- Previous Teller experience.
- Retail sales experience.
- Associates or higher in Business or related area of study.
PHYSICAL REQUIREMENTS:
- Ability to adapt to a flexible work schedule at any branch, which will generally consist of 40 hours of work per week. They will need to make themselves available Monday – Friday from 07:30 am – 06:00 pm and Saturday from 07:45 am – 12:15 pm. The various branches include Main, Tunnel, East Houma, Gray, South Acadia, and Thibodaux.
- Must be able to stand or stand/walk for up to 4 hours at a time without the opportunity to sit down or get off his/her feet.
- Must be able to interact with the public utilizing various methods of communication.
MENTAL REQUIREMENTS:
- Must have the attention span to stay alert and attentive during a “normal 8-10 ½ hour workday.
- Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
Equal Opportunity Employer/Veterans/Disabled
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