What are the responsibilities and job description for the L2 Technical Support Consultant position at Tachyon Technologies?
Role- L2 Technical Support Consultant
Location: Cincinnati, OH/Norwich, NY/Grand Rapids, MI/Clearwater. FL/ Bohemia, NY/Vandalia, OH/Dayton, OH/Pompano Beach. FL/Lynn, MA/ West Jefferson, NC
Position Type: Contract
Key Responsibilities:
- L2 Technical Support – Break/Fix, Imaging, and Vendor Coordination
- Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
- 2-5 years of experience in L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
- Preferred certifications: CompTIA A , ITIL Foundation
Thank You,
Vinay Kumar | Lead - Talent Acquisition Specialist
E: vinay.k@tachyontech.com | www.tachyontech.com
Job Type: Contract
Pay: $23.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Norwich, NY 13815 (Preferred)
Ability to Relocate:
- Norwich, NY 13815: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $25
