What are the responsibilities and job description for the Customer Care Representative (Samples) position at Tarkett?
Join Tarkett, a global leader in innovation flooring solutions and sports surfaces. We believe our entrepreneurial culture is what differentiates us from the competition. So if you’ve got what it takes, we invite you to CHANGE THE GAME WITH US!
CUSTOMER Care Representative (Samples)
The Customer Service Representative is primarily responsible for providing effective customer service for all Domestic Residential and/or Commercial Distribution, by utilizing excellent, in-depth knowledge of company products and programs. The Customer Service Representative will interface with customers to process orders, handle inquiries, and assist other department while ensuring product delivery and customer satisfaction, in a timely, professional manner.
Responsibilities
- Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge
- Process all customer orders received by EDI, telephone, fax, email and mail for Tarkett through order entry system (SAP) efficiently and error free
- Review delivery due list for all customer orders in all plants to align with delivery requests
- Collaborate with cross functional team members including; Executive Sales Manager, Field Sales Representative, Marketing and Production as to customer order status
- Answer customer inquiries via fax, phone, email and mail
- Check stock and provide availability dates to customers
- Provide freight quotes once processed through the Logistics Department.
- Ship samples as required by customers for product specials
- Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
- Locate out-of-stock material for customers, when required, from other distributors
- Other duties as assigned
Desired Skills and Experience
- High school diploma or general education degree (GED); AA or BA degree
- Minimum of three years of customer contact experience
- Ability to resolve complex or unusual requests and problems
- Excellent interpersonal and communication skills, both verbal and written
- Ability to work effectively with cross-functional departments
- Microsoft Office proficiency
- Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to manage multiple accounts/tasks at any given time
- Excellent attention to detail
- Exposure to SAP, or other CRM is preferred
Come and see how life is at Tarkett!
This description is a general statement of duties and responsibilities performed on a regular and continuous basis. This description is not intended to be all inclusive and other related duties may be assigned.
About Tarkett
With a history stretching back 135 years, Tarkett is a worldwide leader in innovative flooring and sports surface solutions, with net sales of more than €2.8 billion in 2018. Offering a wide range of products, including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf and athletic tracks, the Group serves customers in over 100 countries across the globe. Tarkett has 13,000 employees and 36 industrial sites and sells 1.3 million square meters of flooring every day, for hospitals, schools, housing, hotels, offices, stores and sports fields. Committed to "Doing Good—Together," the Group has implemented an eco-innovation strategy that is based on Cradle to Cradle principles and promotes a circular economy, with the ultimate goal of contributing to people's health and wellbeing, and preserving natural capital. Tarkett is listed on Euronext Paris (compartment A, ISIN: FR0004188670, ticker: TKTT) and is included in the following indices: SBF 120 and CAC Mid 60. www.tarkett.com.
What We Offer
- A commitment that Safety is #1
- Competitive benefits, pay, and retirement plan options!
- Career growth, stability, and flexible work arrangements.
Responsible Manufacturing – Protecting Our Planet for the Future
- We utilize renewable energy and a closed loop recycled water process.
- We are committed to reducing greenhouse emissions and water consumption.
- We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.
Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT).
www.tarkett-group.com
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
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