What are the responsibilities and job description for the IT Technician position at TECHNICAL SOLUTIONS?
Job Title: IT Technician
Location: Lubbock, Tx.
Company: Technical Solutions
Job Type: Full-Time
About Us:
Technical Solutions is a leader in Security, Telecommunications, and Information Technology, providing cutting-edge solutions to our clients. We are committed to excellence and innovation, and our team is our greatest asset.
Job Summary:
We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and troubleshooting for hardware and software issues, maintaining IT infrastructure, and ensuring that all systems are functioning optimally. This role requires a blend of outstanding problem-solving skills, technical expertise, and excellent customer service.
Key Responsibilities:
- Provide technical support to end-users in person, over the phone, and via remote access.
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Troubleshoot and resolve hardware, software, networking, and printer issues.
- Monitor system performance and implement solutions to improve efficiency and reliability.
- Assist in the setup and maintenance of servers, networks, and other IT infrastructure components.
- Maintain accurate records of service requests and resolutions in the ticketing system.
- Collaborate with other IT team members on projects and system upgrades.
- Ensure data security and backup protocols are followed.
- Participate in the deployment of new technology and updates to existing systems.
- Provide training and support to users on new hardware and software applications.
- Stay current on the latest technology trends and best practices in IT.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- Proven experience as an IT Technician or in a similar role.
- Strong understanding of computer systems, mobile devices, and other technology products.
- Experience with operating systems (Windows, macOS, Linux) and network configurations.
- Familiarity with software installation and troubleshooting (office applications, antivirus software, etc.).
- Knowledge of networking concepts, protocols, and hardware.
- Excellent problem-solving abilities and attention to detail.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Relevant certifications (such as CompTIA A , Network , or Microsoft Certified Professional) are a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance (medical, dental, vision).
- Retirement savings plan with company match.
- Professional development opportunities and training programs.
- Paid time off and holidays.
Technical Solutions is an equal opportunity employer.