What are the responsibilities and job description for the Service Advisor position at Teton Toyota?
At Teton Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching contributions
- Life insurance
- Paid vacation
- Paid holidays
- Profit sharing
- Fun working environment
- Competitive Wages
WHAT DOES AN AUTO SERVICE ADVISOR DO?
AUTOMOTIVE SERVICE ADVISORS work in new and used automobile dealerships and large automobile repair shops. They greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare service orders. If a vehicle requires additional repairs not covered in the original order, they estimate the added cost and telephone the customer for permission to do the work. They also advise customers on other available services. Automotive Service Advisors, sometimes known as service writers, handle the administrative and customer relations functions of the service department. Their work influences customer satisfaction and their willingness to do business with the dealer again.
Responsibilities
- Advise customers about necessary service for routine maintenance.
- Help identify mechanical problems by questioning the customer or doing a visual inspection or road test.
- Confer with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
- Prepare a repair order showing time, cost, and labor estimates for service.
- Write a brief description of the problem on the repair order to help the mechanic locate the problem.
- Explain the work performed and the charges to the customer.
- Handle customer complaints.
Qualifications
- High school diploma/GED required
- Previous customer service experience
- Bilingual is preferred but not required
- Knowledge of automotive industry and parts
- Excellent communication and organizational skills
- Ability to communicate equally well with technicians, customers and senior management
- Ability to handle customers complaints
- Ability to stay on one's feet for extended periods of time
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
