What are the responsibilities and job description for the Call Center Member Service Representative position at Texans Credit Union?
Description
Texans Credit Union has a great opportunity for a Member Service Representative to join our Member Connect (Call Center) team! This is an ideal position for candidates who thrive on providing exceptional customer service by phone!
This role offers hybrid remote work after the initial 5 to 6 week training period. This position is required to work-onsite at least once a week after training period.
In addition to your high school diploma or equivalent, we need a "YES" to some or all of the following:
Have you worn a headset before? Can a caller tell that you are smiling over the phone? Have you navigated through multiple computer matrices simultaneously? Are you bilingual in Spanish (preferred)?
Yes? Wonderful! If you have done it for 1-2 years, that's a plus! In a financial institution - even better!
POSITION OVERVIEW:
As a Member Service Representative (MSR), you will be expected to deliver exceptional service for requests of every kind, including, but not limited to:
- Online and mobile services
- Account modifications
- Account reconciliations
- Existing loans (questions, payments, etc.)
- Debit card management
- Opening new accounts and servicing existing accounts
- Transfers between accounts
- Withdrawals and check requests
- Certificate of Deposit transactions
- Line of Credit advances
In addition, you will assist in resolving escalated member issues within given limits and authority and promote and cross-sell Texans' products and services based on member needs.
Requirements
In interviewing for this role you should be ready to discuss
- Your people skills
- Your professionalism
- Your communication skills. Hablas espanol? Muy bueno!
- Your solution and resolution skills
- Your desire and ability to learn
- Your ability to work as part of a team. Prior call center experience is preferred.
- Your knowledge of MS Office, including Excel and Word
- Your confidence to offer products and services to members
- Your readiness to champion the MSR role and have a good time doing it!
NOTE: Candidates considered for employment must successfully complete a credit check, background check and drug screen.
Salary : $19 - $22
