Customer Service Associate II

Job Description

Glimpse of the Job

As a Customer Service Associate II, you’ll play a crucial role in creating a warm and welcoming environment at the Large Animal Hospital.In this role, you will greet and assist clients, answer incoming phone calls and direct clients to the appropriate clinical services, schedule appointments, create and handle medical records, and more. If you’re organized, friendly, and excited to make a positive impact, we want to hear from you!

Opportunities to Contribute

First Impressions : As the first point of contact, you set the tone for the client's experience, making them feel welcomed, valued, and supported from the moment they enter the hospital.

Client Satisfaction : Directing clients to the appropriate clinical services ensures concerns and questions are addressed promptly and accurately.

Accurate Records : Maintaining up-to-date patient information ensures that providers have the correct information to deliver the best care.

Team Collaboration : Work closely with a supportive team of veterinary professionals, contributing to a positive and collaborative work environment.

Minimum Qualifications

High School Diploma or equivalent combination of education and experience

Three years in general office or clerical work

Responsibilities

Client Care Liaison : Provide exceptional customer service by directing clients to appropriate resources, gathering and verifying information, explaining policies, notifying personnel of patient arrivals, scheduling follow-ups, auditing invoices, and documenting all relevant information accurately.

Review Cases : Review and coordinate Food Animal Medicine, Surgery, and Field Service cases, ensuring complete and accurate information, preparing correspondence, and contacting relevant parties for additional details. Serve as the first point of contact and inform clinicians or clients as needed.

Coordinate Care : Serve as the primary contact for admissions and discharge processing, manage appointment templates and scheduling, coordinate specialized service appointments, and promote communication between clients, rDVMs, clinicians, technicians, and staff.

Policies and Procedures : Ensures adherence to policies and procedures consistent with TAMU and Veterinary Medical Teaching Hospital

policies and procedures

What you need to know

Salary : Compensation will be commensurate to the selected hire’s experience.

What you need to do

Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV / Resume section.

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture thatrespects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens ourwhich are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

with Texas A&M contributing to employee health and basic life premiums

of annual paid holidays

Up to and at least each month

Automatic enrollment in the

Health and Wellness :

Professional Development : All employees have access to free training, webinars, and limited financial support to attend conferences, workshops, and more

for completing a degree while a Texas A&M employee

a program at Texas A&M that has been built by employees, for employees