What are the responsibilities and job description for the Automotive Service Advisor position at THE APPLIED COMPANIES?
Ready to accelerate your career in the fast-paced world of automotive services? The Applied Companies is teaming up with a trusted client to find a dynamic Service Advisor/Sales Professional to join their busy shop! This exciting role will have you at the heart of the action, managing the front counter and overseeing daily sales activities—whether you’re teaming up with the business manager or taking the lead when they’re away. If you’re passionate about helping customers and eager to boost your earnings in a thriving environment, this is the opportunity you’ve been waiting for! Apply now and drive your success forward!
What the Service Advisor will do:
- Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
- Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
- Advise the customer on the auto repairs that you recommend and offer a pricing quote
- Communicate with parts sellers and technicians to make sure everything needed is on hand
- Provide updates to customers as their work is completed
- Answer detailed questions about services performed and price information
- Maintain customer records by keeping all files organized
- Schedule appointments over the phone
What the Service Advisor needs to have:
- Minimum two year of experience in the industry.
- Ability to handle customer complaints and disputes
- Basic math and accounting knowledge
- Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
- Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
- Advanced computer and data-entry skills
- Organizational and record-keeping skills
- Ability to stand, walk, sit and lift up to 25 pounds
- Have a teamwork mindset in the workplace and accept feedback on your work
- Understand the typical format of company schedules in order to manage time efficiently
- Ability to multitask, work in high-stress settings and offer flexible hours on your schedule
Full-time
Day shift w/ weekend availability
Commission pay available
