IT Coordinator

This role includes installing and maintaining network hardware, software, and communication links whilst ensuring minimal network downtime occurs. Diagnosis, resolving, and documenting hardware and software problems in a timely and accurate fashion, providing end users with appropriate assistance.

Responsible for managing all procedures related to the identification, prioritization, and resolution of end-user requests, including the monitoring, tracking, and coordination of Support functions.

Candidate will be responsible to act as IT local representative for change management requests

• Network
• Infrastructure
• security
• applications
• Asset management

KEY TASKS AND RESPONSIBILITIES

• Bear the global vision of support activities and ensure crosswise their strategic coherence with group global strategy, business orientations, organization, and IT
• Ensure that all support demands (Incidents, Service Requests, complaints) are taken care of respecting quality and delivery delay expectations
• Guarantee service delivery compliance with support processes and standards in place
• Not only solve issues but work with a robust continuous improvement mindset.
• Develop a strong understanding of projects impacting the service area and ensuring service impact is minimized
• Act as a problem solver: technical (infrastructure, network), functional (application), organizational (user training, internal organization issue)
• Have an escalation role within the operations and IT organization
• Define, follow up customer satisfaction indicators and present results to IT organization
• Define and follow up support performance indicators to implement continuous improvement approach

Education and Experience requirements

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, or Engineering
• 5 years of practical experience in IT Service Support and Service Delivery in large heterogeneous enterprise level IT organization
• Solid understanding of business processes and business dependencies on supported technologies

Desirable

• Experience of working within a culturally diverse global company
• Conversant in French or another European language would be advantageous
• ITIL certified

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Education:

• Bachelor's (Required)

Experience:

• IT Support in large enterprise level organization: 2 years (Required)
• ServiceNow: 2 years (Preferred)

Language:

• French or another European language (Preferred)

Ability to Commute:

• Bennettsville, SC 29512 (Required)

Work Location: In person

Salary : $18 - $23