Description

The Restaurant Server will sell and serve food and drinks in a friendly and professional manner to the casino customers. This position will perform other tasks such as but not limited to handling cash, taking orders, delivering orders, cleaning work areas, stocking product and counting inventory. The Waiter/Waitress shall perform all functions in accordance with applicable laws and gaming regulations, as well as established policies and procedures of the department as well as the Casino.

DUTIES/RESPONSIBILITIES

The following is a list of the essential duties/responsibilities.

• Greet customers and up sell any products such as appetizers or daily specials.
• Have working knowledge of the menu and the ability to answer any questions.
• Refill drinks throughout the meal.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Process customer bills and take payments.
• Clean food service areas.
• Stock serving stations or dining areas.
• Assist other team members as needed.
• Attends all scheduled team member meetings and brings suggestions for improvement.
• Performs other related duties as assigned by supervisor.
• To graciously greet and welcome guests and ensure that all related activities are conducive to the guest experiencing the highest quality level of service.
• Ensures guest satisfaction, of food, drink quality, and cleanliness.
• Accurately taking food and beverage order.
• Explaining and describing menu items to customers.
• Describing preparation methods of menu items.
• Ensuring the accuracy of completed orders prior to delivery to customers.
• Delivering condiments, accessories and tracking drink orders.
• Professional appearance (well-groomed).
• Responsible for making change out of issued banks.
• Insure compliance with legal requirements for the serving of alcoholic beverages.
• Any additional duties as assigned by the F&B Management, Food and Beverage Director, and/or General Manager/Executive Director.
• Has knowledge of common drinks being served, ingredients, and prices.
• Answer questions about drinks an up-selling recommendations upon request.
• Check guests identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Provide information regarding the Sac & Fox Nation, casinos, restaurants, directions to other destinations, schedules of activities, and any other information needed by the guests.
• Project a positive and friendly attitude at all times

Qualifications

QUALIFICATIONS

• Ability to perform assigned duties in highly interruptive conditions with consistent pressure.
• Must have developed strong interpersonal skills.
• Must have excellent verbal communication with team members to include respectfulness.
• Must have excellent attitude and customer service experience to deal with both internal and external customers (internal is all team members of the Casino & Gaming Commission; external are the Casinos customers, vendors, and other government entities).
• Must be able to handle a fast-paced environment.
• Knowledge of OR the ability to learn to operate the food preparation and other equipment used in the Restaurant.
• Works cooperatively and fosters teamwork by helping team members with essential functions.
• Ability to obtain Gaming License from the Sac and Fox Nation Gaming Commission.
• Legally able to work in the United States.
• Must be at least 21 years of age.
• Must have a High School diploma or GED equivalent.
• Ability to pass a thorough background-check as prescribed by Sac & Fox Gaming Commission.
• Must have basic math skills and cash handling skills.
• Availability to work any shift, start time, weekends, and holidays.
• Must be able to communicate clearly with managers and other front-line personnel.
• Maintain professional appearance.
• Ability to obtain ABLE license through State of Oklahoma and Liquor License through Sac & Fox Tax Commission.

EDUCATION/EXPERIENCE

High school diploma or GED required. The ability to read English and understand either written or verbal instructions. Prior restaurant experience helpful.

LANGUAGE SKILLS

Ability to read, analyze and interpret the policies and procedures of the department and Casino. Ability to effectively present information and respond to questions from customers, management, team members and/or the Gaming Commission.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Exhibits a cooperative demeanor when interacting with peers, supervisors and customers.

OTHER SKILLS AND ABILITIES

• Ability to tolerate high stress, high pace workload, scrutiny from surveillance and audit of work.
• Ability to see problems and avoid situations that could be deemed to be illegal or represent a safety hazard to fellow employees or customers.
• Ability to follow complex instructions and ability to perform assigned tasks under limited supervision.
• Knowledge of Public Health prescribed methods of hand washing techniques.
• Knowledge of courteous, appropriate and inappropriate greeting techniques.
• Knowledge of sanitation standards.
• Knowledge of food, air and cleaning cloth borne microbes, germs and bacteria.
• Knowledge of presentation and garnish requirements.
• Knowledge of infection control factors, i.e. unsanitary cleaning cloths, and personal apparel, sterilization techniques of glasses, dishes and utensils.
• Knowledge of techniques of accepting and recording orders and serving food and beverages with the least amount of confusion and distraction for the guests and customers.
• Knowledge of making change from issued bank.
• Knowledge of legal requirements for serving alcoholic beverages.
• Knowledge of F&B inventory methods and techniques.
• Knowledge of Alcoholic Beverage Liquor Enforcement (ABLE) laws.
• Must be able to converse without the use of profanity and have solid working knowledge of the English language.
• Ability to memorize names and recognize regular guests and greet them by name.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate physical demands: standing for prolonged periods of time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and taste or smell. The employee is required to reach with hands and arms, and to sit, climb or balance and stoop, keel, crouch or crawl. The employee must routinely lift and/or move up to 40 pounds and push pull or drag up to 50 lbs.

The employee is expected to distinguish between clean and dirty surfaces. At times, carry equipment from place to place and may be expected to carry work equipment throughout the shift. May be required to lift trash receptacles in order to properly clean and/or empty them. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are demonstrative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any employee of the Sac and Fox Casino, along with the official performance of duties, are personal appearance and public relations. Each Team Member is expected to make every effort to be well-informed about the facility, pleasant, courteous and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the facility.

SERVICE CULTURE

The Restaurant Server will support a culture of service where motivated employees in this Casino take a customer-focused approach to their regular duties and work activities and where the customer is the most important visitor on our premises.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.