IT Application Analyst

The enterprise resource planning (ERP) analyst will provide functional and technical support of the core Lawson 9.0 application suites, ancillary applications, and system integration points. Partners with end users to resolve application problems in an efficient manner to minimize business disruption.

Possesses the application functional/technical knowledge to support the Lawson 9.0 financial, human capital management, and supply chain suites. Partners with application owners in the documentation of current business processes and future state mapping to ensure the optimal configuration and efficiency. Identifies operational weaknesses and suggests process improvements. Understanding of integration points between related ERP modules and systems.

Assists in the support of other non-Lawson ERP applications. Ability to acquire application and technical expertise in these systems.

Develops ERP system interfaces and enhancements as required by the business using organized system development methodologies inclusive of requirements definition, design, development, testing, and implementation.

Participates in the routine maintenance of all ERP applications, including enhancements, upgrades, patches, ESP/MSP releases, new software installations, and migrations. Performs integration and unit testing. Adheres to defined change management processes.

Develops high-level work estimates, work plans, initial priorities, and works with management to review and prioritize activities.

Assists application owners in the development of test scripts, policies, and procedures. Conducts end-user training/education as required.

Ensures timely response and resolution of emergency production questions, issues, and defects. Properly documents and notifies appropriate application owners and IT management.

Possesses an understanding of industry requirements and considers business implications of the application of technology to the current business environment.

Adheres to the highest degree of professional standards and strict confidentiality in matters that require discretion.

KNOWLEDGE AND SKILLS:

Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.

EDUCATION:

• Bachelor's degree in Computer Science, MIS, or related field, strongly preferred.

YEARS OF EXPERIENCE:

• 8 years experience in medium to large size corporate environment with increasing levels of responsibility and complexity of projects and applications.

• 4 years recent experience with Lawson development and support.

REQUIRED SKILLS AND KNOWLEDGE:

• Must have functional and technical experience with Lawson 9.0 application suites: financials, human capital management, and supply chain management (specialization in at least one area)

• Must have experience interfacing with multiple systems (Unix, Oracle, SQL)

• Must have strong verbal/written communication skills

• Must have experience with project management methodologies and ability to manage multiple projects

• Extensive experience with Microsoft Office (Excel, Access, Word)

• Team oriented, flexible, and able to work in an ambiguous and/or changing work environment.

• Some overtime required (evenings/weekends). Ability to work additional hours as needed.

• Experience with Lawson Business Intelligence/ProcessFlow preferred

• Knowledge of Structured Query Language (SQL) and data manipulation tools preferred

• Prior healthcare experience preferred

LICENSES & CERTIFICATIONS:

Lawson application/technical certifications a plus