Resident Assistant (2nd Shift) Laura's Home

About us:

As a Christ centered organization, we are dedicated to reaching hearts and changing lives by caring for and empowering individuals experiencing homelessness in Cleveland. All employees at The City Mission (TCM) are ministers of the Gospel and are vital for the fulfillment of our mission: providing help and hope to all people through the transforming power of God’s love. Therefore, it is essential that all employees of TCM have a personal relationship with Jesus Christ and agree with and abide by our Statement of Faith and Lifestyle Principles.

These core values represent our staff, and we will hire, reward, recognize, review, coach, and correct based on these core values:

• We are called to serve Christ and others
• We believe God transforms lives
• We commit to steward well
• We succeed by working together
• We care for every person knowing all are made in the image of God

Job Summary: 

Through a strong Christian worldview, the Resident Assistant (RA) is a frontline communicator and is responsible for ensuring the safety and security of all people and property at Laura’s Home.

Supervisory Responsibilities: 

• None.

Essential Job Functions: 

Ensures Safety and Security

• Maintains the safety & security of Laura’s Home– all people and property – by following procedures and enforcing rules and boundaries.
  • Monitors resident activities
  • Responds to all incidents and emergency situations
  • Performs physical rounds of buildings and property
  • Performs searches of bags
  • Watches security cameras for irregularities, concerns, or problems
  • Maintains safe and clean front desk

Frontline Communication

• Communicates courteously and professionally with all callers, visitors, and residents.
• Refers residents and callers to appropriate staff.
• Documents all shift activities, including incident reports and resident behaviors.
• Completes intake paperwork and reviews rules with new residents.