Dispatcher, Campus Safety – The College of Wooster

Job Description:

Location: Wooster, OH Category: Staff Posted On: Mon Nov 25 2024 Job Description:

Summary:

The Dispatcher supports daily communications and safety functions of The College of Wooster for the Campus Safety Department. Responsibilities include operating and maintaining the communication system (radio and telephone), providing security and administrative support, and maintaining a safe campus environment for members of the College community and visitors. The role encompasses handling customer relations and emergency services.

Essential Departmental Duties and Responsibilities:

• Operates telephone switchboard, answers calls, provides information to the caller(s), and routes calls to appropriate personnel.
• Dispatches Campus Safety Officers and service personnel based on priority and needs.
• Monitors and responds to radio traffic and telephone calls (emergency/ non- emergency); documents all activities of the Campus Safety Department by maintaining and completing the daily log entries.
• Manages key sign-outs and conducts key audits of the key closet.
• Performs Campus Safety Department receptionist duties by greeting visitors, determining nature of business, and directing or referring visitors to appropriate personnel.
• Monitors Campus Safety equipment, and systems, including alarms and access systems.
• Operates the paging system for College personnel; sends mass notifications to campus when necessary using the college’s emergency notification system.
• Coordinates communication between College personnel and local emergency services.
• Maintains availability status of Campus Safety Department personnel through daily logs entries.
• Locks and unlocks facilities as scheduled when needed.
• Submits comprehensive written reports on incidents, violations of the ‘Code of Social Responsibility’, criminal offenses, and suspicious or unusual circumstances.
• Conducts follow up investigations as required or needed on reports which may include reviewing camera footage, and interviewing witnesses.
• Enforces College policies, regulations, and applicable local/state/federal laws, to ensure a peaceful and orderly academic environment.
• Transmits weather information to relevant College departments and supervisors.
• Understands and upholds the ‘Code of Social Responsibility’ as outlined in the ‘Scot’s Key’.
• Facilitates requests for parking permits from College visitors, ensuring accurate logging in the “Visitor Permit Log”.
• Assists in writing and updating manuals, policies and procedures for the Campus Safety Department.
• Supports and promotes the community policing goals of the Campus Safety Department.
• Works overtime as work requires or as assigned by the Supervisors and the Assistant Director of Campus Safety.
• Conducts programs and training sessions in residence halls on a variety of subjects.
• Performs under general instructions, escalating extraordinary problems to the Director of Campus Safety.
• Assists with large campus events and performs other assigned duties as needed.

Job Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• High school diploma with some college campus experience; and two years related office experience and/or training; or equivalent combination of education and experience preferred.

Knowledge Skills and Abilities:

Skills:

• Proficient in reading and interpreting documents such as safety rules, operating instructions, and procedure manuals.
• Capable of drafting reports and correspondence effectively.
• Skilled in verbal and interpersonal communication with students, faculty, staff, and the general public.
• Demonstrates sensitivity, courtesy, and understanding in interactions within a diverse academic community.
• Able to solve practical problems and handle diverse situations with limited standardization.
• Proficient in interpreting instructions provided in written, oral, diagrammatic, or schedule form.
• Maintains composure to receive and process accurate information effectively.

Knowledge:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent.
• Strong computer and office management skills are required.
• Strong typing skills for maintaining neat and accurate radio/telephone logs.
• Demonstrates sound judgement and self-control.
• Ability to work effectively in a high stress environment.

Abilities:

• Must be able to keep information confidential.
• Acknowledges and complies with all departmental SOP, safety, and college requirements.
• Strong professional ethics and discretion with an attitude of respect for all employed at CoW.
• Commitment to CoW’s mission, vision and values and demonstrated ability to create and sustain an organizational climate based on inclusion, social justice, and equity.

Work Environment:

• This role is in an office environment.
• The noise level in the work environment is usually moderate.
• Must be able and willing to work various shifts during a twenty-four-hour period.

Physical Demands:

• While performing the duties of this job, when working as a dispatcher, will be in an office setting sitting for extended periods of time answering phone and radio communications.
• Occasionally may work in outside weather conditions.
• The individual occasionally works near moving mechanical parts and in high precarious places and is occasionally exposed to fumes or airborne particles.

Additional Information:

The College of Wooster does not discriminate on the basis of race, color, sex/gender, gender identity, gender expression, medical condition, political affiliation, religion, creed, ethnicity, national origin (including ancestry), citizenship status, disability, age, marital status, family responsibilities, sexual orientation, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by institutional policy, or by state, local, or federal law. All offers of employment are subject to verification of the legal right to work in the United States as required by federal law. The College of Wooster is committed by policy and practice to diversity, equity and inclusion.