Location: New York, NY

Posted: 04/17/2024

Location Name: New York, NY

Wage Max: 73,000.00

Annual Wage Min: 60,000.00

Annual Position Type: Full Time

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter.

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Sarah Baylis at Sarah.Baylis@conference-board.org or call at 212-339-0347. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Council Relations Manager is an integral member of the US Council Engagement team, responsible for managing the planning, quality, and execution of Council meetings for a portfolio of 8-10 Councils with a value of $1 million in membership fees, and ensuring a flawless and high impact experience for all Members.

Responsibilities:

Council Meeting Management:

• Plan and prepare, partnering cross-functionally as necessary, to ensure precise logistics for Council meetings, resulting in a high-quality Member experience.
• Responsible for managing the entire Council meeting experience - Facility setup and scope, vendor coordination (or sourcing and replacement of vendors, where necessary) for food, beverages, accommodations, transportation, AV/tech support, materials, and hospitality/entertainment. Various meeting formats include meetings at: TCB offices; Members’ facilities; hotels or other public venue; held virtually, using remote technology; hybrid meetings (virtual/in-person).
• Collaborate with Senior Manager, Logistics/Operations to secure hotel accommodations (and meeting space when needed), restaurants and/or group activity and ground transportation.
• Ensure meeting materials meet TCB high standards and guidelines, and are provided to all Members per the appropriate timeline and channel (12/8/4, Communities).
• Communicate Member problems as they arise with CRE and Program Director, and proactively manage resolution of all issues.
• Track attendance and Member feedback.
• Manage cost forecasts and execute each meeting within budget.
• Attend NY based Council meetings on-site as needed – attend remote meetings ad hoc, as needed.
• Continuously seek opportunities to improve our process and enhance the Member experience.

Member Retention Support:

• Track engagement and retention metrics in the CRM (Sugar) to ensure accurate information related to Members that are: at risk, new, replacement, Center affiliates, previous Members.
• Proactively identify at-risk Members and work with Program Director and CRE to execute a retention or replacement plan.
• Report Member engagement, attendance, and retention data using TCB systems.

Assist Council Relations Executive and Program Directors to Deliver Member Engagement Deliverables:

• Assist in proactive efforts to ensure each member fully participates in their Council, leveraging the value of each Council seat.
• Help develop a plan for how TCB will connect content and other resources to address Members’ business needs.
• Provide assistance to ensure all written communication to Members (meeting agendas, etc.) is well written, high quality and engaging.
• Provide member feedback on a timely basis to facilitate analysis of Member feedback from Council meetings so that the CRE and Program Director can continuously improve the Member experience.
• Assist the CRE and Program Director to ensure Council discussion highlights are captured and shared with Members as insights. Program Directors will write highlights.

Qualifications:

• Bachelor’s degree required.
• Minimum of 2-3 years’ work experience, preferably in a customer facing role.
• Strong time management skills and able to manage multiple, competing priorities in a dynamic environment.
• Strong oral and written communication skills.
• Outstanding organizational skills and attention to detail.
• Hospitality or event management experience is a plus.
• Strong team orientation.
• Naturally curious and a quick, agile learner.
• Sociable and service oriented.
• Ability to handle adverse and unexpected situations in a composed and professional manner.
• Ability to adapt to and initiate change in a fast paced & agile environment.
• Working knowledge of MS Office products.

What We Offer

The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with remote working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, volunteer opportunities, and employee events.

The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.