What are the responsibilities and job description for the Front Desk Coordinator position at The Fitness Equation?
The Fitness Equation is looking for a professional, performance-driven Front Desk Coordinator: The Coordinator is the first face a member, guest, or staff member sees when entering our club. We rely on them to greet with a smile, welcoming attitude, and an eagerness to attend to members’ needs and provide exceptional service. This role also requires multitasking skills to manage an organized and efficient front desk and work out area.
Key Responsibilities
- Identifying sales opportunities, and coordinating with sales managers
- Greets members, guests, and staff with enthusiasm and a friendly attitude
- Answer telephones, transfer calls, take messages, set appointments, and communicate in a professional manner
- Checking in members and and guests and transitioning them to other departments
- Work with TFE Management to update member billing information, sell authorized Front Desk POS items, and transfer interviewees, business partners, and other guests to their meeting locations
- Addressing member and guest issues in a professional, calm and controlled manner, transitioning issues which require escalation to management as needed ensuring issues are documented per club policy and issues concerning safety are addressed per club policy
- Assist and educate members and guests on the exercise floor to ensure club policies are adhered to
- Transfer guests to Membership, Training, Kidz Gym, or Group Exercise departments for scheduled and unscheduled meetings with department representatives following company protocol
- Maintain exercise floor, equipment, and facility cleanliness to ensure readiness for use
- On occasion give tours, and go over membership pricing information with prospective members
Qualifications
- Completed H.S. diploma/GED minimum
- Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff
- Ability to initiate task management and keep control of front desk during slow times and peak times
- Interest in and passion for physical fitness
- Must be able to lift up to 75 pounds safely, and comfortably
- CPR and First Aid qualifications (preferred)
- Health club work experience (preferred)
TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted. Only those individuals selected for an interview will be contacted.
