Combo Technician Route

ESSENTIAL FUNCTIONS:

• Receives emergency service or supply calls from the service center, Field Manager, and/or Customer Service daily.
• In certain locations, the Combo Technician (Route) is responsible for machine movement including not limited to: installations, exchanges of old or damaged machines, and pulling machines when accounts are closed.
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and makes repairs as needed.
• Responsible for the loading and unloading of the company vehicle to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
• Completes scheduled deliveries assigned and ensures prompt delivery of products and promotional items.
• Discusses with store personnel any new product to be left and informs them of new promotional
• Ensures proper training of ICEE equipment is discussed with any store personnel that are not familiar with machine operation.
• Cleans machines, replenishes stock of cups/lids/straws, and freshens promotional
• Documents store provided PO # on invoices at necessary
• On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return he/she will receive the payment for this If cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
• Performs weekly vehicle checks. If driving a DOT vehicle, must fill out daily a DVIR (Driver Vehicle Inspection Report).
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by
• NOTE: See Service Technician description for detailed service

COMPETENCIES:

To perform this job successfully, the Combo Technician (Route) must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Excellent organization and time management
• Must be a self-starter and be able to accomplish tasks in a timely
• Great oral and written communication Must be comfortable performing basic mathematical functions as well.
• Strong mechanical
• Must possess enthusiasm and motivation toward in-store merchandising and POS

EDUCATION AND EXPERIENCE:

• Must be at least 21 years of age due to DOT
• High School Diploma or
• Experience working as a Service Technician or possesses mechanical
• Certification by the Environmental Protection Agency (EPA) to handle refrigerant, a
• Graduate of Technical or Vocational school,
• Must possess and maintain a valid Driver’s
• Ability to lift 55 or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
• Preferred two (2) years customer service and/or route driving
• Willing and able to drive more than 40% of the
• Must have and wear steel-toed

ICEE offers their Technicians...

• Company Vehicle and Gas Card
• Cell phone and tablet
• Technical School Tuition Reimbursement Plan
• Paid holidays, sick time, paid vacation
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan
• Opportunity to travel
• Room to advance
• On going training at Nationwide Training Facilities, Online and in the Field

EQUAL OPPORTUNITY EMPLOYER

ICEE is an equal opportunity employer and prohibits discriminatory employment against, and the treatment of, employees and applicants for employment based on actual or perceived Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking an unemployment status.