What are the responsibilities and job description for the Cage Supervisor position at The Nash Casino?
Are you ready to be part of an exciting new venture? The Nash Casino is now accepting resumes for a variety of positions as we prepare to open our doors in early 2025. This is your chance to get in on the ground floor and be one of the first to join our dynamic team! The estimated start date for the position will be in January/ February 2025.
JOB SUMMARY: Provides shift to shift oversight of the Cage operation in the absence of the Cage Manager. The Cage Supervisor assists in the workflow of the Cage in support of the Cage Manager to ensure a positive guest experience and The Nash Casino with department and property policies and procedures as written. Committed to our culture, and actively supports all BIG Service initiatives.
JOB SUMMARY: Provides shift to shift oversight of the Cage operation in the absence of the Cage Manager. The Cage Supervisor assists in the workflow of the Cage in support of the Cage Manager to ensure a positive guest experience and The Nash Casino with department and property policies and procedures as written. Committed to our culture, and actively supports all BIG Service initiatives.
JOB RESPONSIBILITIES:
- Consistently communicates operational information and updates based on shift worked to keep all Cage management informed.
- Reads all internal memos and huddle sheets before the shift to stay informed and conducts Team Member huddles at the request of the Cage Manager.
- Ensures the proper opening, closing, and balancing of all Cage assets and communicates any issues or concerns immediately with the Cage Manager and/or the Director of Cash Operations.
- Assists the Cage Manager by conducting transaction verifications to avoid discrepancies and ensure procedural compliance.
- Recommends procedural changes to the Cage Manager when necessary and assists in the communication of any updates/changes with all Team Members.
- Addresses machine and/or equipment and/or software malfunctions and report any discrepancies to the Cage Manager and/or Director of Cash Operations immediately. May conduct minor repairs only to ensure workflow.
- Possesses a thorough knowledge of cage equipment operation and assists Team Members in the absence of the Cage Manager.
- In the absence of the Cage Manager will contact Human Resources for assistance with missing name tags to ensure compliance with company appearance standards.
- Advises the Cage Manager and/or Director of Cage Operations of any noted infractions of the appearance standards.
- Responsible and accountable for compliance with all key control standards while on duty. Immediately reports any issues, concerns, or needs for assistance to the Cage Manager and/or the Director of Cash Operations.
- Provides training to other Team Members at the request of the Cage.
- Manager and/or the Director of Cash Operations.
- Executes the shift schedule as provided by the Cage Manager shift to shift.
- Inform Cage Manager and/or Director of Cash Operations of any infractions of company or department policies and/or procedures immediately.
- To provide BIG Service to internal guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- The ability to work safely. This includes a clear understanding and following The Nash Casino safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintain regular attendance at scheduled shifts and staff meetings.
- Maintain professionalism and a friendly and approachable demeanor throughout the workday.
- Maintain all appearance standards in accordance with established uniform and appearance guidelines.
- Inform the manager on duty of any irregularities and unusual situations when they occur.
- Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Ability to work independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
- High school diploma or general education degree required
- 1 – 3 years related experience required
- Must be 21 years of age or older
- Must pass all required pre-screening and background checks.
- Internal candidates must have been in their current position for at least six months and meet the eligibility requirements as outlined in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that are required by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted, and can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
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