What are the responsibilities and job description for the Box Office Supervisor position at The Palm Springs International Film Society?
Job Summary
The Box Office Supervisor is an integral role within the box office team at PSIFF, providing support to the box office cashiers and creating an important link between the box office cashiers and the Box Office Managers.
While Box Office cashiers are line managed by the Box Office Managers, the Box Office Supervisor is responsible for supervising and coordinating the team of cashiers on a day-to-day basis, ensuring that they are kept up to date with internal communications, coordinating timesheets, and maximizing box office sales through effective customer service, supervision, and training of box office staff.
Reporting relationships: Reports to the Box Office Managers works with: cashiers, customers and venue managers and other venue staff.
Employment Dates: Dec 29, 2024 - Jan 14, 2024
Elements of the position include:
- Through effective supervision, ensure that an excellent Box Office/Reception service is provided to all customers.
- Contribute to the continuing development of PSIFF.
- Act as a liaison between box office cashiers, Venue Managers, and Box Office Managers.
- Interact positively and communicate effectively with all box office & venue staff.
- To liaise with the Box Office Managers and Venue Managers regarding any special requirements for the box office including additional coverage for special events.
- Keep Box Office cashiers informed of developments, planned activities, and events.
- To facilitate communication of day-to-day matters between Box Office cashiers.
- Coordinate schedules for Box Office cashiers in conjunction with the Box Office Managers ensuring that adequate cover is arranged at all times.
- Data entry and updating (where appropriate) onto the box office system.
- Help to keep an accurate and timely flow of show and general venue information both interdepartmentally and to the general public.
- Ensure the smooth day-to-day running of the box office.
- Work with the Box Office Managers to ensure that the box office cashiers deliver excellent customer service.
- Support box office cashiers with the effective use of Elevent.
- Assist the Box Office Managers with training new box office cashiers.
- Remain fully informed about the PSIFF program and upcoming events.
- Assist Box Office cashiers with customer complaints, as and when required.
- Work with the Box Office Managers to provide ongoing training to the box office cashiers in relation to Elevent and other relevant areas of training.
Job Types: Full-time, Part-time, Temporary, Seasonal
Pay: $22.00 per hour
Expected hours: 20 – 42 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Night shift
Work Location: In person
Salary : $22