What are the responsibilities and job description for the Hardware Technical Specialist position at The QTI Group?
The QTI Group is partnering with a dairy technology organization to hire a Hardware Support Specialist. You will provide first-class technical support for a network of dealers and users throughout the US and Canada. In this role, you will play a pivotal part in bridging the gap between technology and agriculture, supporting dairy farmers in navigating technical hardware issues.
Location – The ideal candidate will be located in any of the following locations: Visalia, CA, Tulare, CA, Southern Idaho, Western Washington, or Nevada, to meet increased customer needs on the West Coast
Responsibilities
- Respond to service calls and direct inquiries to independently troubleshoot hardware issues
- Provide input on and participate in training sessions, both in-company and for dealers or end users
- Provide after-hours support availability on a rotational “on-call” basis – one week every 7 weeks.
- Provide comprehensive communication and follow ups with hardware users (dealers and end-users), as well as any related internal staff members
- Perform daily management of service call statuses to ensure all service calls are being responded to in a timely fashion, entered in the ticketing system and documented correctly, and closed in a timely fashion.
- Comfortability with travel to customers throughout the United States for on-site training opportunities and assisting with installations, upgrades and repair of equipment
Qualifications
- Degree in Computer Science or related field desired
- 2 years of experience serving in a technical customer support capacity, preferably with a focus on hardware support
- Interest in the dairy or agricultural fields strongly desired
- Strong communication skills (verbal and written) with ability to walk non-technical users through basic technical troubleshooting steps
- Experience working with a service ticketing system and strong organizational skills to maintain service records
- Knowledge of dairy industry is a plus but not required
- Fluency in Spanish is a plus
Compensation - $60-70,000 salary, car allowance, paid internet and cell phone plans, paid individual personal health insurance, bonus opportunity
Salary : $60,000 - $70,000
