What are the responsibilities and job description for the Front Desk Manager position at The Siren Hotel?
Job Overview
The Siren Hotel's Front Desk Manager is responsible for ensuring that high-quality, personalized service is provided to all hotel guests and visitors alike. Our ideal Front Office Supervisor is able to manage departmental finances and accurate guest billing, adhere to ASH's brand standards and provide a seamless experience for our guests. Attention to detail and a collaborative mindset is a must.
- Managing and maintaining accurate room inventory and group blocks
- Coordination with Director of Operations, Housekeeping and Engineering departments to ensure full room availability
- Ensuring all guest requests are executed as accurately and timely as possible
- VIP Arrivals - managing with hotel Executive and Brand teams
- Providing personalized and anticipatory service
- Ensure adherence to cashiering and banking standard operating procedures
- Pro-actively seeks revenue opportunities by analyzing room-mix and arrivals/bookings
- Training and development of front office team
- Embodiment of property and company goals, purpose, culture and role in the community
- Oversight of the Siren Shop inventory and presentation
A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. We expect the Front Desk Manager to be the person who is able to implement exceptional organization and service standards while maintaining and increasing team engagement.
A Front Desk Manager will be well compliant with culture, bureaucracy and workload requirements that may exist, while being able to instill this notion on all team members in the department. A well performing Front Desk Manager is someone who has a spark of his/her own to contribute for the experience of guests and in interacting with the community, co-workers and the property; the appropriate candidate has natural leadership and engagement traits that will drive the team to perform at the best level possible and enhance the department’s contribution for the operation and the business.
Preferred Skills
- Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance
- Boutique and/or luxury hotel experience a plus
- Previous hotel front desk supervisory experience required. Bilingualism preferred
- Work hours will spread over weekdays, weekends and holidays, which requires flexibility
- Working knowledge of computers and IT systems is essential
- Previous experience in cash handling and credit card procedures is recommended
- Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity
- The right candidate displays leadership skills and a collaborative attitude that will be essential to coordinate tasks across hotel departments and teams, with the support of the Director of Operations.
Job Type: Full-time
Pay: $45,000 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Detroit, MI 48226 (Required)
Ability to Relocate:
- Detroit, MI 48226: Relocate before starting work (Required)
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Front desk: 2 years (Required)
Language:
- English (Required)
Ability to Commute:
- Detroit, MI 48226 (Required)
Work Location: In person
Salary : $45,000