Website/Shipping Manager

Job Summary
The Soap Opera on state street is seeking a skilled and detail-oriented Web Manager to oversee our online sales and shipping. This person will ensure our website is both functional and user-friendly, and help gather new sales ideally with great SEO. The ideal candidate will possess a strong understanding of web management (ideally with shopify), general shipping/packaging knowledge, and be kind and patient with our customers.

Responsibilities

• Manage and maintain the company website, ensuring optimal performance and user experience.
• Oversee inventory control processes related to product listings.
• Get shipments out for new orders each day, ensuring they'll arrive in a timely matter for customers
• Conduct regular audits of web content to ensure accuracy and relevance.
• Provide technical support for web-related issues, including troubleshooting mechanical problems.
• Analyze website traffic and user behavior to inform strategic decisions.
• General photoshop knowledge to create our monthly events calendar/marketing materials
• Create social media posts to promote items on our website, sales/ events we are having at a 3 post a week minimum
• Check in inventory as it comes into the store, follow our procedure for the check in process, and add new items to online store inventory
• Answer phone calls during your work hours and many of them are going to be online/shipped orders
• Help on the sales floor as needed

Requirements

• web design knowledge
• Strong knowledge of materials handling, warehouse operations, and inventory control ideal
• Ability to perform lifting up to 50lbs
• Mechanical knowledge is preferred for troubleshooting equipment issues.
• Excellent problem-solving skills with a focus on process improvement.
• Customer service background preferred

Position

• Hours are Monday-Friday 9am-5pm
• You'll have 1 on 1 training with our current website manager before she leaves for over a month to learn our processes and systems, and then can also make the job your own with your set of personal skills as well!
• 40% staff discount
• 2-3 weeks paid vacation
• free lunch after first year of employment

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Experience:

• Web design: 1 year (Preferred)

Ability to Commute:

• Madison, WI 53703 (Required)

Ability to Relocate:

• Madison, WI 53703: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $24