The Sunbeam Team is excited to announce a new location opening in Portland, OR! This opportunity has us hiring for a Customer Service Key Tech. We are seeking a highly motivated and driven individual who is ready to step into a pivotal role within our company. This Full-Time position is designed for an aspirant aiming to deepen their expertise in automotive marketing and retail management while working hands-on under the supervision of experienced professionals.

This role is ideally suited for those who thrive in a dynamic work environment as we do outdoor events and are eager to gain substantial experience in retail operations and customer service. It is important to note that this is not a remote job. The successful candidate will be required to work on-site at our local locations, engaging directly with our team and clients to enhance our service delivery and operational efficiency.

Duties and Responsibilities

• Understand and implement retail event procedures and policies
• Engage in the marketing and sales training and development, ensuring company protocols and high sales standards are met weekly
• Handle customer queries and resolve complaints to ensure a high level of customer satisfaction
• Monitor inventory levels and perform regular audits to ensure that supply meets demand
• Quote, code and cut automotive keys using equipment on site at event
• Participate in regional and national seminars and virtual workshops for professional growth and to represent the company in industry events
• Perform additional training duties when needed, including supporting other regions in the US

Requirements

• Proven track record in a customer facing setting with effective leadership skills preferred
• Valid driver's license
• Driving record must have low to no citations for insurance purposes as we assign a company vehicle
• Excellent communication and interpersonal skills, adept at navigating a diverse work environment
• Ability to commute to different locations within a 60 mile radius
• 7 year background check passing is mandatory
• Passionate about driving sales and improving profitability within the company
• Availability to work flexible day shift hours, including weekends as necessary